Monro Auto Service and Tire Centers NJ 08055

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Nicole Sawyer

I called and scheduled an appt for my battery to be changed giving them my car information to assure they had my battery in stock at the time of my appt. I was given a cost quote at that time. When I arrived for my appt. I was told they didn't have my battery in stock but could get one in about an hour amd proceed. I agreed and left my car there. I was never called and notified of any progress. When I returned my car was up on the oil change ramp and no one was working on it. I was told it was ready and then charged $100 more than quoted price. I disputed that was not the price I was quoted and he responded yeah that's the price if we had your battery in stock but we didn't. I reminded him that I called the day before my appt day to ensure they would have my battery in stock at that time and he responded thst their computer showed they had one but he couldn't find it. So their mistake cost me $100. Then he tells an employee with obvious anger issues to pull my car out. She proceeds to do so while in the middle of having a temper tantrum because she list a tool. She then very rapidly backs my car out and down a ramp causing a loud bang.. I expressed concern at that time about how she handled my car but was dismissed. I then proceed to drive home and now my car has a strong pull to the right ....which was not present when I drive my car to them. I came home and called numerous times but no one answered the phone. I left a message for the manager that was not returned. The nect day i brought my car back and was told nothing they could have done includ8ng slamming my car to the ground coming off the ramp could have caused my alignment issue. I took my car to another company that checked my car and my right front alignment was off as well as the under cover in that corner had been broke loose. They fixed my alignment and secured my under cover. I cannot express enough how unsatisfied I am with this business and my experience with them!

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Marx 73

Service was great, Todd was great! I got to the shop around 7:50 AM and was out by 8:05 AM. I didn't make an appointment but surprisingly, I was the first one there since they open at 7:30 AM. Todd had me in and out and he's the one that worked on my car. I didn't see any other workers in there at the time so he may've been the only one there. But he was friendly and easy to talk to and knows a lot about cars. I will be taking my car there from now on. Thanks Todd!

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Barney Farrell

Wonderful experience at Monro in Medford, NJ. Todd provided an alternate option for tires which I ended up liking better than my original choice (which was not immediately available). The team treated my car very carefully. Everyone was just fantastic. I am a repeat customer.