Batteries Plus GA 30060

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T L

I originally filed a claim because my phone began closing apps, freezing during texting or web searches, and restarting itself after prolonged freezing. Before filing the claim, I had already attempted several troubleshooting steps on my own—including a factory reset, software updates, and freeing up storage—but the problems continued. I assumed the issues were related to dropping the phone, which is why I moved forward with the claim. Per the claim instructions, I scheduled an appointment at the recommended repair location for 1:00 PM. When it was my turn to be assisted, I explained the issues in detail. Unfortunately, the technician appeared rushed due to a long line and did not fully listen to the problems I described. I provided my device PIN, and he asked me to return around 3:00 PM. I let him know I wouldn’t be able to return until after 5:00 PM due to work. I chose this location because it is close to my job (about 15 minutes away), even though it is nearly 50 minutes from my home. When I returned, I was told the screen had been replaced. When I asked about the lag and freezing concerns, the technician seemed confused and stated he did not have my PIN—despite the fact that I had provided it earlier, and he later acknowledged it. He also stated the store had been busy, which, while understandable, should not impact the quality of service or the accuracy of the repair. He mentioned that the screen replacement should resolve the issue. I began testing the device on-site. While some apps appeared fine, my email app lagged significantly. When I pointed this out, I was told it “just had to load,” but this behavior is new and part of what prompted the claim originally. I was ultimately advised to contact my insurance company again because the device “cannot be fixed” and that I would need a replacement phone. However, less than 24 hours after picking up the device, it has restarted itself more than seven times and continues to freeze exactly as before. This repair appointment resulted in no improvement and was a complete waste of time. I strongly preferred when insurance repairs were handled directly through the carrier rather than through a third-party location. The current setup led to poor communication, inadequate troubleshooting, and ultimately, no resolution.

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Tru Scorpio

Switched out my key fob battery. I took advantage of the lifetime warranty. Service was fast and actually really nice people. Thanks ?

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Jasmine Earl

I went in to get my car battery replaced, and Jennifer was so helpful and knowledgeable. She got my battery installed quickly and without any issues. I highly recommend coming here for any of your battery needs! I was also surprised to learn they sell batteries for just about everything and even repair phones.