Rush Truck Centers - Richmond VA 23005

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Sarah Buelna

I want to give a huge shoutout to Dawn in the parts department at Rush Truck Centers at the Ashland, VA location. She is absolutely amazing. Every time I come in, she is incredibly helpful and always running around trying to get customers taken care of as quickly as possible. Her professionalism and customer service really stand out. Honestly, Dawn is the ONLY reason I would give this place five stars. She truly busts her butt to help customers and goes out of her way to make sure people get what they need. You can tell she cares about doing a good job and helping everyone as quickly as possible. I always call my parts in ahead of time, and when Dawn is there things move quickly and smoothly. When she isn’t there, unfortunately the experience can be very different and I’ve ended up waiting 30 minutes or more just trying to get assistance. Dawn is the one who really keeps things moving in that department. She works incredibly hard and provides outstanding customer service. Rush is lucky to have someone like her.

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Andrii Sulima

This service is very bad. I stopped at this truck stop because I saw a problem with charging. Under load (heater and lights), the voltage drops below 12 volts. On the road, everything is fine — it holds 14 volts. I came to this station and I have been here for three days already. I still do not have a clear answer. They say it is a wiring problem and want to keep the truck for six months. I am 100% sure the problem is simple. It is most likely the voltage regulator on the alternator. The brush is stuck or broken. Because of this, the charging drops at idle. Replacing it takes about one hour, even with coffee and food. But I am still here for the third day, waiting, and no one can tell me when my truck will be repaired. This is unacceptable.

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Russell Fohl

Casey Williams has never provided service short of excellence. Friendly, knowledgeable and determined are only a few words to describe my many experiences with him. I’ve never had a vendor bend over backwards for customer satisfaction like he has.