GFL Environmental NC 28560

V

Victoria Prol

I never leave reviews but it seems necessary to warn others. I wish I saw these reviews before signing up for this trash service when we moved into our new home. It was extremely difficult to sign up and get consistent information from anyone, that is if I could get anyone on the phone. I should’ve taken this as a deterrent but not many trash companies service our area so I followed through. They were happy to take over $115 from us to start our service, promising that even if our cans weren’t delivered by the next trash day, that we could leave our bags on the curb for collection. We did as such, left town for a few days to come back to our trash and recycling still on the curb. So embarrassing to come across as slobs to our new neighbors! I’ve now been on hold for near collective hour between the several phone numbers listed trying to get through to ANYONE to cancel our service and demand a refund. Post phone call - the corporate office “has no control” over the refund format - electronic vs check. I was told that our refund will arrive in the form of a check a FEW MONTHS from now. What does that even mean? Next month? This summer? Maybe we’ll get it as a Christmas bonus next year. I have absolutely no faith that we will actually get our money back from this company given our extremely frustrating experience with them so far. STAY. AWAY. It’s a scam.

F

Fishing Colorado

Hands down the worst ran trash company you could imagine. They need to fire all management, and start from scratch. 4 weeks 9 calls still no trash cans. I can't even make up how bad they are.. Update: called corporate twice, told twice I would be called back. Neither happened. Told twice it was escalated... GFL has yet to follow through at any level... we are now at 11 phone calls and zero follow through. 0-11 not one person has stepped up to get things handled. Now come to find out after phone call number 12 I've been lied to for the last 3 weeks and nobody has had the goal enough to be up front and be honest in this company. Until the lady I just spoke to. I'm going to keep updating on the progress until I have a trash can. I was told there was a trash can shortage, however amethyst and crystal said they had a few trash cans out back. We even offered to go pick one up ourselves.

A

Amanda McBride

If I could leave a negative rating I would. I canceled service after numerous missed pick ups over 3 years, poor customer service, and thats not even mentioning all the other aggravating issues that happened. The last straw was an attempted rate increase for service that was definitely hit or miss weekly. Before I canceled i made sure that I would not owe anything, low and behold, I received a bill for $70. When I called to get this mistake corrected I had an unpleasant conversation with someone lady who made sure to inform me that she was from corporate first, then went on to explain that the charge was for picking up the container. Guess what....they never picked up the container. I still have it....so long story short 4 months later they are still trying to charge me for a service I never received. If you like giving your money out for nothing in return this is where you need to go, if not then I would highly recommend WM for residential trash services. GFL is a scam and a joke.