AutoZone Auto Parts NC 28560

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Royce Pitts

Very clean and well stocked location in new Bern/ James city. They always have what I need or can get it in a day or so. The staff here are very helpful and will try to get you any discount they can. They do not mind looking up parts and will definitely get the right part choose this location over others.

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Elias Eller (RejectedChickenGaming)

Greg and Sean were very helpful. Had to come in and buy an alternator and when leaving, my truck died at the entrance. Unable to restart it, Greg helped me push the truck out of the way. Had to replace the alternator there in the parking lot. Whenever Sean walked by he would check in making sure it was going OK. Once the replacement was in, Greg came and helped jump the truck with the jump pack while we had a car also hooked up. Greg also pointed out things that he recommended to replace. All in all, they were very helpful.

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George Mar

This afternoon I needed to track down a wheel lock socket for a used Jeep I purchased. Originally, I had checked with the local Mavis tire shop by making a phone call to them a few weeks back. The young lady I spoke to then said they had several wheel lock keys from customers that left them behind and that I was welcome to see if one would fit mine, so I would know what to order. I'd had an accident and wasn't able to go see them at that time. So today, I went by there and was told they only had a master set that wouldn't work for my locks. Eddie directed me to AutoZone. I went to AutoZone and spoke with Joe. Joe looked at the sets he had in the store, and we determined the locks would not work on the locks I had. I went back outside and sat in my Jeep looking to make phone calls to other tire shops for assistance. Shortly after a young lady (employee) came outside and grabbed my attention to let me know Joe had located a universal socket that might work for my situation. We tried it and it did not. I explained to Joe that I'd seen some sockets to remove stripped wheel bolts, but reviews for that style were not good. Joe said he believed they carried a different style of socket for removing stripped wheel lug nuts that we could try. We got one, tried it and it worked! I ended up buying it, a breaker bar, and whole new set of security style wheel lug nuts to alleviate the problem. Another good thing about this is it would be easy to get a replacement key socket from this store if I want a spare or lose mine. I want to say I was impressed by Joe's willingness to help and his more than thorough problem-solving abilities to get this job done. I've been working with automobiles for close to 40 years and I've had some experience working behind the parts counter myself. Some of the new (young) crowd would have been too quick to say, "Sorry I can't help you" and send you right out the door without offering at least point you to someone else who might have been able to help. In the past, I've sent business to another place just to help the customer out when I knew we couldn't and in return, those business would do the same for me. Joe is the right kind of employee to represent AutoZone. Friendly, knowledgeable, courteous, and willing to take a few extra moments to help someone out. If a chance comes around to give a merit bonus or raise for employee's, AutoZone would do well in passing it on to Joe. Thank you and have a Blessed Day, G. M. New Bern, NC