Schmidt's Auto Inc WI 53715

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Jenny

Following a serious car accident, my car was totaled and brought here. I initially had been taken to the hospital after my accident and had no idea what state in my car was in. When I came to look over the damage and retrieve my things I was a bit horrified. They had left the car unlocked with all of my belongings inside. And thrown pieces of my car into the snow which were half buried. On the coldest day of the year, record-breaking cold where most things had shut down because of the cold. I needed to dig pieces of my car out of the snow and properly secure them in the car. Not to mention retrieve my belongings. Upon arriving at Schmidt's I realized my car was likely going to be totaled. And I was heartbroken. I grabbed my personal belongings. They definitely made that difficult. There was a blonde woman working at the front who did not want to help me find my vehicle at all. Meaning I had to spend lots of time out in that bitter cold trying to even find out where my car was located. I understand things happen, and they probably get a lot of accidents in the winter. But they had my keys. I would have been nice if they had thought to lock up my car while I had my personal possessions in there still and was seeking Medical treatment. I ended up with whiplash and having to hobble around several broken cars to retrieve my belongings. Despite me being there less than 24 hours after my accident, my car was way buried among several other broken cars. Then a few days I needed help getting my driver's license off the car. I was told somebody could help me, and to just come on down. Well I came down but I had to wait about an hour before somebody could help me. There was another woman working who did genuinely apologize to me. And I know she had no control over it. But I had called over 2 hours ahead of time before I got off work to see if they could do this for me. I was kind of surprised I still had to wait an hour once I did arrive there. I don't know. It seems like this place wants to do good by their customers but they just have not enough staff. I'm going to say it's okay at best.

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Kinsley Albores

Genuinely the worst business I have ever come in contact with. They towed my car - I called. The lady on the phone said $150 with. 3% charge for card. I got to the place and they said it was $353. Once we explained that we were never told that and that on the phone they said they know their employee and she doesn’t lie so we are. They were completely unprofessional and unforgiving. As I was crying to them they were blatantly rude. My friend went back in and they were laughing at the situation and claiming we lied and their employee didn’t. Honestly all the front employees were awful. I’m a 22 year old college student who worked a similar job and I know how to have more compassion and handle myself better. Hope they had a fun time!

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Vidhya Rajesh

It was a cold November night driving back home from Madison and this was our first unexpected towing!. We had a great experience with Andrew, who helped us with towing and he made sure we were safe. Had a good chat on our brief journey with some auto tips! Thank you Andrew and Schmidt's team for your timely help!