Chuck & Eddie's Used Auto Parts CT 06489

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Justin Morrissey

If I could give any less stars I would. After buying a used 5.3 LS engine that supposedly had a 1 year warranty and 90,000 miles, the cam bearings fell out of the engine after 6,000 miles and caused catastrophic damage. I know because i saw the bearings in the oil pan when I removed it. Not only did the engine not have 90,000 miles, judging by all the carbon buildup on the pistons of course but had poor ring sealing with oil making it past the rings enough to clean the top edges of all the passenger side pistons. When I brought the used engine back to my shop after purchasing it to start cleaning and installing new gaskets. I noticed the intake manifold loose and fuel rail/injectors missing. When I removed it I found a bolt fell on the top of an intake valve that I had to carefully fish out using pliers. Didn’t seem like it was under much tension at all an after looking over the rest of the intake and exhaust ports and boroscoping the cylinder’s I didn’t see anything to be too concerned about but I’m no expert and the engine spun over nice an free. Also had 5 broken exhaust manifold bolts which is to be expected but not disclosed to me. The harmonic balancer pulley was chipped, broken and not useable. I changed the engine because my original engine had 300,000 mile’s and was beginning to smoke through the exhaust using excessive oil. So I knew my accessories are in good working order I just swapped my good parts over to the used engine. When I would first start the replacement engine after spending over a thousand dollars in the engine, gaskets and replacement parts it had a noise in the bottom end but went away after warmed up a minute or two. Most 5.3 LS truck engines do have a noise on a cold startup so I looked passed it and ended up being the guy who was screwed. I did call chuck an eddies about the engine and was told the only replacement they could get had 180,000 miles and I had to wait for them to contact me when they had the engine because it wasn’t in their possession. I never received a call back an had to call them an see what was going on. My truck might have higher mileage but it has 0 rust or rot an has over $10,000 of brand new parts. I do a lot of traveling in my Tahoe an need it reliable as possible. A 180,000 mile engine is unacceptable to me when the engine I purchased was said to have a lot less miles. Not only that but the time and money I spent on the original should be reason enough to get a lower mileage engine for the warranty. In my opinion Eric provided poor customer service an was not friendly to deal with. It seemed like I was making it a hassle for him to figure out how we can warranty this bad engine and could barely provide any answers. This was a very poor experience an will not ever think about returning for any parts ever they lost a good paying customer and repair shop’s business for life because I’d never let any of my customers go through this. My machine shop who is a great friend of mine said the block and everything inside internally is pretty much scrap metal can’t even re install cam bearings inside the block. Now it’ll cost me about $5,000 for a rebuilt engine with all brand new parts inside my truck. Don’t waste your time or hard earned money with this company they will not help you when their garbage blows up and you will end up spending a lot more money. This is my second bad experience with this company which is my fault for not caring about the first time it happened with a different vehicle. Very very sloppy work on their end.

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Daniel R

Had the worse experience with chuck and eddies also called mitchell's auto parts. I purchased an item on ebay which they listed. Lots of red flags, but i didn't follow my gut. After more than a week that goes by, i was informed that the part was deemed not good. I was never told about it and when i purchased on ebay, they created a ups shipment tracking and provided it on ebay. Well the item was never shipped and I was refunded, but only after leaving messages and pestering them. Please do not buy from this place as they will treat you bad!

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Arturo SIlva

Great place for used parts, Justin is always on time and make the process smooth and easy will definitely be coming back for any future parts.