CarMax ID 83642

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Sam Magness

Purchased a 2016 Toyota Avalon, once I received the car there was not only a decent amount of damage that was undisclosed in the listing but issues that forced me to pull over on a highway on the way home. They fixed some of the issues after the fact, and also refunded my shipping but that doesn't make up for all the extra time and stress. The car obviously was not properly inspected on MULTIPLE occasions. There were scratches disclosed in the listing that I can't even see, meanwhile parts of the car are held on with zip ties and entire handles of the car are still masked from it's last repair. The entire process was mediocre and unprofessional I would not recommend buying from CarMax in the future.

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Julia Martinez

WOW! That’s all I have to say, honestly. Came in looking for certain vehicles to see. They weren’t available— still decided to look at other cars & left SO HAPPY! Rob, was the person that helped us and he was amazing. He was professional, kind, eager to help, and empathetic to understand ALL of our needs. He made it super easy and NO stress at all. Thank you Rob!!! Definitely will be coming back here to purchase another vehicle in the future & will definitely be recommending this place to family and friends. Thank you CarMax & Rob for making this all a breeze for my family & I!

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Michelle Hickman

Amazing staff and an amazing system! It felt like I was actually shopping for a car with a helpful staff member rather than being bombarded with selling schemes like other car dealers. Ammon was the guy who helped me from start to finish, he made it easy and fun through the whole process. Thank you so much for being a respectable business model CarMax!