Knox Auto Parts TN 37931

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Landan James

When I first took the position of parts manager, I was hesitant to ever use Knox Auto because of the salesman I first did business with. In fact, I would purposely order a more expensive used part from another vendor just so I didn't have to deal with him. However, I am glad that I gave Raja Fahad a try, because he has been above phenomenal. Raja is quick to respond to my emails, he fills my OpsTrax orders within minutes, and he is always at his phone ready to do business. If there is ever an issue, such as ETAs or labor credits, he is always ready and willing to work with me in order to find a solution. Very professional and I hope to continue our business relationship going forward.

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Jimmy Cuthbert

This is a review all the while holding myself accountable for not reading the paperwork. I've done tens of thousands of dollars of business with these people throughout the past few years and recently bought a transmission at the end of 2025. I did not read the warranty paperwork because I felt we had established a pretty good business relationship. The warranty paperwork read at the bottom, and I quote, read details on reverse side ". There was no other side to the receipt that I had for the transmission, it was blank. Instead of holding the garage Bay hostage with my car waiting on a new transmission, we removed the transmission to return it with paperwork and was told that I should have read the warranty stipulations that read I needed to leave the transmission installed and provide a video of the codes that the failed transmission was throwing. Again, there was no reverse side to my warranty paperwork. I called multiple times weeks before the warranty was to expire as I was asked to, and never received a return phone call. I never wanted a refund but would have at least liked an operative transmission for this car. I know they will not notice my money not being there, but I will never spend a dollar here a day in my life

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Cris

I purchased an Audi engine from knox on eBay, and even though it turned out to be the wrong fit for my car they handled the situation incredibly well. Instead of shipping the wrong engine they immediately informed me of the incompatibility and went above and beyond to help me. They provided me with detailed technical information and even helped me locate the correct engine from another source. Their honesty, professionalism, and knowledge really stood out. Highly recommend them for their integrity and outstanding customer service!