Dominion Towing Inc VA 22304

S

Samantha Capozza

I am currently using a family member’s truck while my car is in the shop, which requires me to pay for parking at my apartment complex. We paid for parking at 10:15 PM and the truck was towed at 10:32 PM, 17 minutes later. We have the receipt to prove this. When my husband questioned the tow, the employee told him, “I don’t know why you’re still talking, your word means nothing to me.” That alone speaks volumes about the level of professionalism here. We went in person and showed them the receipt proving the parking was paid for before the tow, and they still forced us to pay $180 to release the vehicle. Now we are being told we have to wait for a manager to “figure it out” all because they failed to do their job correctly in the first place. To make matters worse, the truck was locked, yet when we got it back, the seat had been pushed all the way back into the car seats. I am 5’3” with two young children in car seats and would never have the seat positioned like that. This indicates the vehicle was entered without permission. Between the wrongful tow, the disrespectful staff, the forced payment, and the apparent break-in, this company is completely unprofessional and unethical. Moral of the story: If you enjoy surprise tows after paying for parking, this is the place. Everyone else: hide your car.

S

Sasha Rose

PSA: I was a paying customer of Starbucks*** Predatory towing company. They sat on the corner and waited for me to get out of my car. I was unaware (at the time) that this specific lot had business restrictions. CVS and Starbucks are both located there, but only one is considered part of the designated area. I went to both and was out of my car for LESS than 5 minutes and they towed it. On the phone I was told that if I had gone to Starbucks first and then CVS, they probably wouldn’t have touched my car The towing fee was $150, which is grossly overpriced for the situation. Fees like this seem designed to take advantage of people rather than enforce fair parking rules. This is not just frustrating, it’s gross. No one should have to worry about being towed in a matter of minutes for an honest mistake, especially in a shared shopping area where the boundaries aren’t clearly defined. Situations like this erode trust and leave a lasting negative impression, not just of the towing company, but of the entire shopping center. Customers should feel safe parking and supporting local businesses, not anxious that a quick stop could turn into an expensive and unnecessary ordeal. There was also chip crumbs and a faint smell of cigarettes. I got my car vacuumed earlier this week and while it could be plausible the cleaners missed these very large chip remnants on the seat…we don’t smoke cigarettes… Edit since you can’t respond in the thread to the owner once they respond: I was a paying customer of the Starbucks, but you don’t actually care about whether or not I was a customer of the businesses, you just care about your $$. I wrote reviews specific to the businesses affected here (CVS, Starbucks, property management) as I don’t want anyone else to fall into your trap.

K

Kennedi Harris

My car got towed at a friend’s apartment complex that doesn’t have clear signage or guest passes. This was explained & happened early Sunday Night. I called to see what I could do to maybe lower the price considering I’m a visitor and was only there dropping something off. You told me the reasoning was “permit wasn’t displayed” also explaining that I was told they don’t do guest passes at the complex by leasing office. Guy on the phone pretty much wrote me off like he didn’t care, said to talk to a manager the next day which would have to have been Monday. I work & said that was not going to work for me. The Charge was $210 and it hasn’t even been 24 hours yet, it’s only been 6 hours. And then I would still have to had paid double the fee for my car being there 2 days, disputed or not, after talking to a manager. Sucky company.