The Tow Truck Company NV 89118

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Kimberly Wellington

- NEGATIVE STARS - Predatory Tow Company at The TOW COMPANY 3975 W. Hacienda Ave, Las Vegas If you value your time, money, or sanity, stay far away from this company. They don’t just operate unethically—they knowingly and intentionally prey on residents, and they’ve perfected the art of doing it legally… just barely. Here’s what happened: I had someone illegally parked in my assigned space, so I called the tow company for help. While I was momentarily parked in front of my own garage—waiting for them to come tow the actual violator—they instead towed my car, the victim’s car. But it gets worse: When I called the company during the tow, they told me the truck wasn’t there yet. I explained everything. I begged them to turn the driver around. They could’ve easily stopped the tow. They knew the truth. But they refused. Because if the car reaches their lot, they get $387. If it doesn’t, they get nothing. This is intentional, weaponized indifference backed by a rigged system. Here’s what this company actually is: •    Predatory •    Dishonest •    Profiteering off honest residents •    A disgrace to legitimate towing professionals Now I have to pay $387, plus get a ride across town, just to get my vehicle back—after doing everything right. Let me be clear: this wasn’t a mistake. This was a choice, they chose profit over decency. And now I’m choosing to expose them. THIS COMPANY IS BEING REPORTED TO: •   Better Business Bureau •   Nevada Transportation Authority (PUCN) •   Nevada Attorney General’s Office •   Clark County Business License Division •   Nevada DMV Tow Complaint Division •   Las Vegas Code Enforcement MY ADVICE TO THE PUBLIC: If your apartment complex or HOA works with this company, call a meeting immediately and demand the contract be terminated. If you’re a Las Vegas property manager, and this is your preferred vendor—you’re complicit in letting them scam your tenants. They don’t care about the facts. They don’t care about what’s fair. They care about how fast they can turn your misfortune into money. This is not towing—it’s legalized extortion!!!

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Benjamin Salo

Be aware! They will give you a price over the phone, and will charge you more when they drop off your car. The girl on the phone asked all the questions, I described what is the reason of towing, and what happened to the car, when the driver arrived at the drop off location, I noticed he wanted to charge me more than what I been told on the phone, when we called the office to ask why, the same girl said she didn't know that the car have 2 flat tires, which I literally told her that on the phone, and she even asked me which side. I wouldn't recommend to deal with dishonest service.

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Samantha Ryanne

I was helped by Kyree (sorry if I didn’t use the right spelling!) this past Monday and I wanted to just leave a review to express how kind, conversational, and professional he was during a highly stressful time for me. He was empathetic and made me feel incredibly comfortable for our short drive to the mechanic in what normally is an awkward ride. I hope his management team will recognize him for his excellent customer service and his ability to made people feel comfortable. Thank you so much again!