Vic's Towing & Recovery LLC IN 46601

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Bethe Bestyou

Can’t say anything but good things about this business , I dealt with them for the first time this afternoon and I couldn’t imagine what more a person could ask, though some people complain about all ! Prompt/communicated well/fast service / hassle free Vic came out and was polite and to the point ! Highly recommended

A

Annette Pope

I took my family to the Haunted House and made a mistake by parking in a parking lot that had a sign that says that I wasn’t supposed to park there (some how I missed it), So long story short I called the number to find out if my car was there, and I reached the most rudest, nastiest, racist unhinged person ever. Once I got there she didn’t want to accept my money and told me that she was not giving me my car because I asked her if she was the person I talked to on the phone, if so then I would like a supervisor or a number and name of one who I can call about her obnoxious behavior. We both called the police and when they came 3 cars and all. Two policemen came up to me and I explained what took place. She was not happy that they didn’t come to her first, apparently this has been going on for a long time with her and this place. The officers said that they were growing tire of it, and the fact that she did it in front of kids was ridiculous. So the policeman took my drivers license and payment to the lady and told her that she had no right to hold my car. The policemen were very nice and handled the situation so well. It was them who told me to go to their reviews and to say the least I was very disgusted at what I saw. Although I was very frustrated and disappointed in the service that I received, my night ended well cause for one she didn’t achieve with her planned to take me out of character and that I was able to help another family out by informing them not to park there and paying $241.00 because again they didn’t see the sign neither. I hope this review helps someone else not to do any business with them.

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Kimberly Eddy

⭐ 1 Star (If I could give zero, I would) Vic's Towing – South Bend, IN Absolutely the worst towing experience imaginable. From the moment we called Vic’s Towing, we were met with rudeness and hostility. The phone interaction was unpleasant, but things only got worse in person. Their customer service is not just lacking—it’s aggressively disrespectful. They treated us like an inconvenience rather than customers. They tried to charge nearly $500 for a 20-minute tow, and when we asked for a breakdown of the charges, they refused to provide a detailed receipt. The price mysteriously dropped four different times during our conversation, which felt like they were just making numbers up on the spot. In the middle of trying to resolve the issue, they kicked us off their lot, sent dogs out, and gave us only 30 minutes to figure out how to remove our car, which they had blocked in. We had no choice but to call the police just to get them to speak with us civilly. At one point, they even attempted to hit us with their truck while we were on the lot. This business operates with zero professionalism, no transparency, and a complete disregard for basic human decency. Vic’s Towing should be shut down and held accountable for their behavior. If you value your safety, sanity, and wallet, do not ever let your vehicle end up at Vic’s Towing.