Advance Auto Parts VA 23320

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Carlton Mitchell

​While I want to thank Advance Auto Parts for the reasonable battery pricing and the convenience of free installation, I believe management should be aware of a recent service issue. ​My technician was clearly unhappy about working on my BMW 328. He expressed that he would no longer be servicing these models and was quite dismissive throughout the process, eventually walking off without informing me the job was complete. I remained respectful and stayed out of his way, so the lack of communication was surprising. I recommend that this location clarifies which vehicles they are willing to service so that expectations are set before the customer arrives.

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Rhonda Cunningham

I went to advance auto to buy a battery and Edgar installed it for me. I was planning on installing myself but he did such a good job and helped identify low coolant which he also helped me top off. I highly recommend this advance auto and Edgar if you need a battery. Thanks Edgar.

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Amos Strickler

The staff at this location failed to warranty a battery, despite it being labeled a "distributed by advance auto". Staff refused to look at or test the battery because it was slightly drizzling. They referred me to customer service because they couldn't locate my purchase in their system, customer service also failed to locate it. Luckily for me not all advance auto employees are ineffective. I took it to the Princess Anne location. An employee named Buddy took a look, got the part number and started the warranty process in less than 5 minutes. You can't rely on this branch to give good advice or honor warranties, I would avoid this location.