IAA South Bend IN 46619

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Gloria Torres

I'm absolutely upset with this company. My daughter had and accident so the insurance company took my car to this lot, so when my daughter went to pick up her personal Items everything was gone, take, remove, stolen is the correct word they had already clean the vehicle. I call to the company right away, they said everything was in the trunk of the car which it was not true I try to speak with the manager but he is never there and he would not return my call, this is the worse experience ever.

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Kayley Willis

I am extremely disappointed and frustrated with the level of unprofessionalism displayed by this establishment. I am compelled to give them a one-star rating due to their complete lack of professionalism. In June, I was involved in a car accident and my insurance company sent my car to this place after it was deemed a total loss. Despite the fact that this place is two hours away from where I live and operates in a different time zone, I made sure to call them every day to inform them that I would be coming to retrieve my personal belongings from the car. I specifically emphasized that I did not want anything removed from the vehicle. Finally, I took a day off to go and collect my belongings, within the 30-day timeframe that they are supposed to provide. When I arrived at the front desk and provided all the necessary information, I was assured that they would bring the car around. My boyfriend and I even brought a large tow to accommodate the numerous items in my car, as I am a woman and tend to carry a lot of things. To my shock and dismay, I discovered that everything had been removed from my car. All my personal belongings were gone, except for a purple water bottle. Even worse, all of my personal mail, including sensitive information such as my Social Security address, had been opened and rifled through. I immediately contacted the branch manager, who initially seemed sympathetic and understanding. He asked me to send him a list of all the missing items and their total value. He admitted that this was not the first time such an incident had occurred with their cleaners stealing items from customer cars. After waiting for two weeks without any response, I took it upon myself to reach out to the branch manager again. He called me and apologized for the loss of my belongings, acknowledging that this was not an isolated incident. He requested that I forward the list of missing items and their total value, assuring me that he would seek approval from higher management to reimburse me for the stolen items. Another week went by, and when I emailed him for an update, he claimed to be waiting for a response from higher management. I understood and was patient. However, my subsequent emails sent after two, three, four, and five weeks went unanswered. It has now come to my attention that the branch manager has blocked my email and is refusing to communicate with me regarding my missing items. I am extremely upset and have shown great patience throughout this ordeal. If it were possible, I would give this company zero stars, as this has been the most unprofessional experience I have ever encountered. I am appalled by the lack of concern shown by both the management and higher-ups in this company. Despite their initial promises to resolve the issue, they have completely disregarded my emails and have left me feeling ignored and disrespected. I had personal items in my car that are irreplaceable, regardless of their monetary value. The fact that I was treated with such disregard is beyond unprofessional. I strongly advise against using this company or allowing your insurance to send your car here, as they will not only steal your belongings but also evade any responsibility for their actions.

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Scott Martin

Good place to save a little money. Buy wrecked and rebuild it just be careful what you buy