Lin-Mar Towing & Recovery IL 60053

B

BOMBER TCHMAN

My vehicle was towed by this company after an accident at the request of the police on a small residential road (not a main road). I was in shock after the accident, and from the very beginning, when I returned the next day, I clearly told them that I was ONLY there to retrieve my personal belongings because I had medication in the car that I need to take for a medical condition. When I arrived, I said good morning and no one responded. One man at the desk very rudely said “Yes?”. I immediately explained that I needed my belongings due to medication in the vehicle. Despite that, he told me I had to pay $525 to get my car. I again explained that I did not want the car—only my belongings and my medication. He then told me I needed a claim number from my insurance. I called my insurance, obtained the claim number, returned, provided it, and was asked to sign paperwork specifically for removing my belongings. I signed the documents and handed them back. After that, my friend arrived and mentioned he had contacted a junkyard and was waiting on pricing. After overhearing this, the employee suddenly changed his tone and said they could provide towing themselves. I declined. At that point, they changed their position again and said I could NOT retrieve my belongings unless I took the car. I reminded him that I had already signed paperwork allowing me to remove my belongings, including my medication. He then closed the speaker window and refused to speak to me. I asked for a supervisor. A woman sitting next to him—who had been watching TikTok videos the entire time—said she was the supervisor and told me I would now have to pay $200 just to retrieve my belongings, even though the paperwork was already completed. When I questioned why the rules and prices kept changing, I started recording for my own protection. At that point, they refused to speak and walked away. Because they refused to release my belongings—including medication I had clearly explained I needed—I was forced to accept a junkyard deal just to get the car out. When the junkyard arrived and I returned to pay, they suddenly changed the price again to $375, cash only, down from $525, clearly after realizing they were being recorded. This experience was coercive, inconsistent, and extremely unprofessional, especially considering it involved a post-accident situation and access to necessary medication. Prices and rules changed multiple times, and staff behavior was rude and dismissive. I sincerely hope the owner is aware of what is happening here. This business has the wrong people in the wrong positions, and customers in vulnerable situations deserve far better treatment.

E

Eric C

Today is January 27th 2026 my car was towed by this company on January 25th 2026 . They tell their drivers to tell you one price to take it and then once their they upcharge I get it business is business .but they made sure to mess up my center console before giving it back yeah that’ll definetly show me not to mess with you guys . But they’ll try and tell you this review is fake and all but no it’s not.

N

Nick Alexsoff

Lin Mar was called out to help do recovery on our truck off 294 due to being run off the road. Tony and Louie came out they were both professional and awesome to deal with. Louie stayed till end to make sure we were good after tires were changed. The invoice was more than fair. I would highly recommend them for any service