Firestone Complete Auto Care NJ 08837

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Charles L. Granata

I had an emergency while traveling and the crew at the Firestone in Edison went well above what was expected to resolve it quickly and get me back on the road! Big props to Adam, Danny, Joe, Andrew and Nate for taking the time and care to find the correct part and install it. Much appreciated! We need more customer service oriented people like these guys! AAA+

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Purple Xchrome

Purchased brake pads and two tires. Know there’s a rattling sound coming from tires. It sounds like you’re driving with a stack of glass plates. Previously there was no rattling at all coming from my car. Rep Spoke to my husband and tried to tell him it was everything else besides the brake or tire installation. Now my car that I never drive has all these problems that need fixing. They supposedly did some kind of investigation for $49. We pay the fee and left. On the way home I purposely hit every bump possible, no more rattling. What gives? I hope the fixed whatever is missing from the brakes. Now I’m mad that they got us for $49. We went back in for a refund and it was granted without an issue. Had it not been, I would’ve disputed it with my credit card company . If the rattling comes back, I will take the car someplace else and dispute any fees I incur from the amount I paid Firestone Edison, NJ.

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Jennifer

Nathaniel was very helpful answering questions about services and was just all around professional when interacting with customers. He even went above and beyond helping my 8 year old son get pringles chips out of the vending machine when it jammed. My car was serviced efficiently and timely and I would highly recommend this location if you’re looking for a smooth process having your car serviced.