Advance Auto Parts NJ 07095

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Jose Ramon Batista

Ed helped me install new wiper blades and a new battery on my vehicle, even in the cold weather. He also patiently showed me how to clean the terminals and prevent corrosion. His knowledge and friendly attitude made the whole experience easy and educational. Thanks, Ed I’ll definitely be back and ask for you!

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Cyn

I ordered a car battery online after being clearly told it would be installed at no charge. When I arrived at the store, I stood waiting in line for nearly 5-10 minutes just to get help, only to be told there was no one available to install it. I was then left to carry a heavy car battery by myself, with my 5&6-year-old. No one offered assistance. No one showed any common decency to help a woman struggling in the cold. I am now sitting in your parking lot with two children, a completely dead vehicle, and zero support from your staff. The amount of time I spent waiting in line was likely the same amount of time it would have taken to install the battery and avoid this entire situation. Leaving a mother stranded in the cold with children, a dead car, and no help — after making promises you failed to keep — is unacceptable, unsafe, and disgraceful. And to make matters worse, it has now started snowing. This level of customer service is beyond unacceptable.

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Alexander Molina

Ed at Advance Auto Parts truly went above and beyond He not only helped me find the exact part I needed but also offered helpful tips on installation and maintenance. His dedication to customer service was evident, and I left the store feeling confident in my purchase