AutoWorks Mobile SC 29605

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Justin Mcbride

Dispatcher is horrible. I initiated a tow through my fleet services at 8:56. Autoworks accepted the dispatch and called me at 10:38 and I was told it would be a hour. I called them back at 12:12 and was told the driver is dropping off a vehicle and would be on their way. At 2:29 I got a text from the driver saying he will be there in 5 minutes. I literally had to wait for this tow company for 4 hours for them to arrive because the dispatcher is inept at her job. She also tried to lie and tell me she informed my fleet services that it would be 2 1/2 hours which was also a hour and a half off when they originally dispatched the tow around 10:30. However there were zero notes on fleet services about this and she also told me it would be a hour at 10:38. I only needed my vehicle to be towed 3.4 miles away and it took over 4 hours. Thank God I wasn't on the side of the road waiting with a heat index of 95 that day. Will definitely request anyone else next time I need a tow.

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Melody Sprouse

Absolutely horrible. The original call was made at 2:30 pm and stated they would arrive in 90 minutes. Estimated time of arrival was documented at 4:16pm. No one showed. Tried to call the company and they would either hang up or keep you on hold. Was never able to get in touch with anyone. At 6 pm still have not shown up. I went through a roadside service and it was almost impossible for them to reach AutoWorks. AutoWorks kept increasing their time by 33 minutes or longer. AutoWorks is a sorry company. They are not prompt and don’t communicate.

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Ved Aydnap

The worst experience of my life. I called in a tow at 12 PM. They came at 4:40 PM. I explained to them that the auto repair shop closes at 5 PM and they threaten me saying I would have to pay extra to get it towed to my house if I didn't pay extra. Throughout this entire crisis they also tended to ignore most of my phone calls and I had to try 4 different numbers to get through.