Paul & Crew towing llc TN 38104

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Porscha Carter

BEWARE OF THIS UNPROFESSIONAL, MONEY-HUNGRY, HOLE-IN-THE-WALL TOWING COMPANY. This place is extremely unprofessional and rude. Every single time we spoke with someone, we were given the run-around. When we asked for a clear, final total of what everything would cost, we were told different amounts by different people. Then, when it was finally time to pick up my car, all of a sudden multiple additional fees appeared that were never disclosed beforehand. The staff constantly had attitudes and even had the nerve to say we were being “worse” simply for doing our due diligence and trying to get my car out as quickly as possible to avoid extra storage days and fees. I do NOT recommend this place to my worst enemy. They will try to get over on you, and even the manager was unhelpful and seemed more interested in making money than resolving the issue fairly. To make matters worse, I have owned my Lexus for over 10 years and it has always had my conversion rotors. After picking up my car from this place, they were suddenly missing. This was a huge mistake and a terrible experience from start to finish. The lack of communication, hidden fees, disrespect, and overall unprofessionalism is unacceptable. This business desperately needs new management and an entirely new staff. In any growing or higher-standard city, this place would not survive. Avoid at all costs. This place is not even worthy of a one star if I could ZERO STARS I would! Or better yet in the negatives!

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Prestina White

Greetings and Good Evening, Allow me to tell you about my Earthly Angels. Mr. Paul and his complete staff at Paul and Crew Towing in Memphis, TN are true angels. I experienced one of the most terrifying and unexpected situations that I would not wish on anyone while visiting Memphis, TN in June 2024. Due to this unpleasant situation my car needed to be transported (towed) from MPD to his business and then to an auto body shop in Columbus, GA. From the first time I spoke to Ms. Tyra, about what I needed done. She assured me that they were the company to handle what I needed. When I spoke to Mr. Paul he calmed my Spirit and informed me that he would get my car to Georgia. While the process was being put in motion Mrs. Williams communicated with me and kept me updated on everything I needed to know. Paul and Crew Towing (as a whole) were compassionate and respectful towards my unfortunate situation and my desire for my vehicle to be returned to me in the state that it was. They traveled approximately 774 + miles round trip to honor my wishes because they were a towing company that did long distance / out of state towing. Their fees for everything that needed to be done (in my behalf) was fair and just. All in all I want to say, “I Thank God for Mr. Paul and his entire staff of Paul and Crew Towing. You, your families and most of all your business will be in my prayers from now on. I am a very grateful and proud customer. And yes, I will refer you to everyone I know in Tennessee that will need their services. Once again, Thank you and God Bless (Numbers 6:24-26 AMP) Ms. P. White of Columbus, GA

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Sarah Strain

Seriously such incredible service! I broke down in the middle of Overton Square (middle middle. Like street middle) at 9 pm, and Joshua was there within 20 minutes of me calling. He was so thoughtful, polite, and efficient - he was a bright spot in an otherwise frustrating evening.