Schaumburg Illinois Secretary of State Facility IL 60173

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Amanda Hassan

Schaumburg Secretary of State Office<br><br>Today, I accompanied my mother to the Schaumburg Secretary of State office to obtain her state ID. During the photo-taking process, I pointed to the blue circle on the camera to help my mother, who has difficulty seeing. At that moment, the staff member taking the photo unexpectedly slapped my hand.<br><br>She later apologized and explained that employees are instructed not to allow anyone to touch the equipment. I clarified that I was not touching the device—only pointing to assist my mother.<br><br>After my mother’s paperwork was complete, I reported the incident to the supervisor and requested that they review the camera footage. I did not expect to be physically struck while trying to assist my mother, especially in a government office. It was an upsetting and unprofessional experience.<br><br>The employee in question was a woman with an accent, glasses, and brunette hair. Despite the incident, I want to express my appreciation to the supervisor on duty today for taking my report seriously. I hope steps will be taken to ensure better customer service and appropriate conduct in the future.

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Nubia Garcia

my sister was taking the driving test and this hispanic lady, what kind of person doesn't have her name tag, this grumpy lady started yelling at my sister for no reason. and started saying words in spanish that I understood clearly and what she said was really rude. So rude, so unprofessional. I usually have a good experience here.

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Kazakh. talks (Kazakh.talks)

I had a very disappointing experience with one of the representatives, Kyle, at the Schaumburg DMV. He was extremely rude and arrogant during our call. Without my consent, he canceled my appointment, didn’t let me finish my question, and abruptly hung up the phone. This behavior is unacceptable, especially from someone representing a public service office. I hope management addresses this issue to ensure better customer service in the future.