Copart - Fayetteville AR 72753

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Ryan Mays

The loader here are very hateful, they will make you wait until your exact appointment time. Even if your in your appointment window, they do it just to be jerks. If you could avoid this one I would.

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HECTOR TELLO

I recently purchased a car at this location and I had a few questions. I emailed the general manager Jeremy and I immediately got assistance, awesome experience and I feel he went above and beyond! I've purchased from multiple locations and so far it has been smooth sailing thanks to the great employees I've had contact with.<br><br>Update 02/01/20 - I received the car, unfortunately it came with additional damage that occurred after the initial auction photographs were taken. The passenger door and fender need replacement now. I suspect another car got smashed into it while being moved inside the Copart lot. It's unfortunate but these things happen I suppose, out of 8 cars I've purchased from various Copart locations, this is my first time running into this type of issue, it is what it is. The manager of this location was very responsive when I brought the issue to him, unfortunately there isn't anything that can be done. This wouldn't stop me from purchasing another car from this specific location but I'd be a little more cautious since someone there is further damaging cars and not reporting it. When bidding on cars you take into account the visible issues and bid accordingly. You expect damage to the undercarriage due to the forks and other small issues but not something like this. An additional door and fender aren't a big deal over all but I expect better quality control on their behalf, even if it is dealing with salvage cars. I'm still lucky the additional damage wasn't worse. The 1 picture below shows how it was pictured for the auction and the 2 other pictures how it arrived.

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Sharon Randall

Best customer service ever! They asked if I was ok after learning I got hit by a deer. I was frazzled and didn’t know what to do and Becky was so helpful and nice! Then when I had to pick up my things and turn spare key in Melie was so nice, helpful, and so was the rest of the staff. Including the sweet girl who had to walk who knows how far back of the lot to get my item from the car that was special to me and I had forgotten when cleaning out my car. Thanks for making a sad experience (loosing my car to a deer) a great customer experience. Thank you!