O'Reilly Auto Parts AR 72753

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Richard North

I've had a good experience until today, returned latex gloves for correct size. Counter personnel took a phone call mid service, wouldn't acknowledge me until another employee finally came. After asking for my phone number 4 times, I asked if he could just write it down, he asked for a 5th time & Dakota ended his conversation to finally help. 10 minutes later, they finally swapped the item. This is crazy!

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Quickdraw McPaul

I miss the days when auto parts store employees knew about automotive parts. Went for transmission filter and transmission fluid. The woman had no idea what type of fluid, or how many quarts I needed, even though she had a computer right in front of her she was no help at all. Very frustrating. I bought the filters and she did not add the sales to my account, simple task that any O'Reilly employee should know to do. Went into town and found another parts store to get the correct stuff.

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Angelica

An excellent experience. Absolutely outstanding customer service. Not only the right parts for the right project but out of their way to ensure I was able to continue my project was moving forward when I was stuck with a truck that would not drive. I call here when I have questions and they are always helpful, listen, and again go out of the way if the information isn't easy.