Tires Plus GA 30909

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brandi S.

They do a great job here at tires plus Robert c Daniel but that is the only reason that i continue to take my car there. They take entirely too long to do things. If i was having multiple things done i could understand, but i waited 2.5 hours for an oil change, and i had an appointment. I understand being short staffed, but maybe the amount of appointments or service they provide in a day should be cut back. My oil change was also $90.

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Regina Thomas

I have never filed a complaint against a business until today. On Aug. 2nd, I visited this location for an oil change and tire rotation, but your team recommended replacing the air filter as well, which I approved. On August 17th, my check engine light came on. I went to an auto parts store where the diagnostic test indicated a faulty mass airflow sensor. I purchased the part, replaced it myself, and while doing so, noticed that my air filter compartment did not look right. Upon closer inspection, I discovered that the wrong size air filter had been forced into the compartment. One side was clipped shut, but the other side was left open. This meant the compartment was never properly sealed. I immediately purchased the correct air filter and installed it because I did not feel safe driving with the improper installation. On August 18, I returned to your store to report the issue. The manager, Jaime, acknowledged that an incorrectly installed air filter could damage the mass airflow sensor. She also stated she would discuss a possible refund for my parts with the manager. However, when I called back for an update, I was told I would not be refunded or compensated because I did not give your shop the chance to fix the issue. The problem with this reasoning is that I was not aware the air filter compartment was left open until after my check engine light came on, after I purchased and replaced the sensor, and after I removed the incorrectly sized filter myself. At no point would I have thought to return for a correction, because I trusted that the job was done properly in the first place. The fact remains that your mechanic knowingly installed the wrong air filter, left the compartment unsecured, and allowed me to drive away with my car in that condition. This negligence directly caused additional expenses for me. This experience has left me with no confidence in this location.

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Alex

I went to this Tire Plus for a simple tire leak repair and wheel balance that they told me was covered under warranty since I just bought my tires from them earlier this year. When I dropped my truck off, I told them I had patched the tire myself and they confirmed it was still under warranty. But when I came back to pick it up, they suddenly changed their story and said it wasn’t covered anymore. The mechanic, Pedro, tried to upsell me on things that were flat out untrue. He told me I “needed an oil change,” even though I had one done 3 weeks ago and still had 800 miles left before the next service. After I showed him the proof on my dash, he backpedaled and said, “well, it’s getting close,” which made no sense. He also claimed my brake pads were “installed backwards,” which also doesn’t make sense but at that point gave them the benefit of the doubt, over the phone they told me it was $140 to “fix” yet when I came to pick it up they charged me $174 to switch around my brake pads. When I asked the manager, Jamie, for a district manager’s contact to report the situation, she told me “we don’t have one,” which is obviously not true for a corporate Tire Plus??. And when she didn’t like being questioned about the inconsistent information, she got rude, unprofessional, and even insulted me personally. This place is unprofessional, they are scam artist, if you go in with something under warranty they will do anything to try and get money out of you. They’re compulsive liars I wouldn’t trust hem with anything. Avoid it at all costs. If tire plus upper management sees theirs I would still like to talk to a district or area manager that James claims “doesn’t exist”