Joes Garage AR 72118

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Ethan Archer

Took my truck in because it was making noise under the driver side wheel. James said a part needed to be replaced, cost me around $700 to replace. Picked my truck up and it made the exact same noise. Took it back and he said it was because of my tires. After driving it around and still feeling that same noise and I took it back again. Being more frustrated with me he again said it was because of my tires. When I called to explain why I didn’t think it was because of the tires James hung up on me…I picked my truck up and drove it around for a few months. Finally giving in to what he said the problem was I bought four brand new tires. Cost over $1200. Tires were installed and to no surprise, it was making the same noise. I called Joes garage to let them know and the guy said I needed to talk to James and put me on hold. After being on hold for 35min I hung up. Took it to another shop and they correctly diagnosed the problem as an IWE actuator issue. 30min for them to correctly diagnose the issue. Cost $1000 to fix. Wonder if Joes garage will do the right thing and reimburse me for the part they changed that wasn’t causing the noise, money for the tires that I bought when I didn’t actually need to buy new tires (old ones had 60% tread on them). If you need your oil changed I’m sure they are great at it. Other than that, don’t waste your time or your money. James - take a customer service class. Never hang up on a customer no matter how right you feel you are…which you weren’t.

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Good life

Driving across State for the holidays my truck broke down. Not that anyone wants to break down in another State but Joes Garage went above and beyond to make this extremly stressful situation at ease. Full circle all the way around, I was taken care of with 1 phone call. Thank you so much to everyone at Joes Garage. You are all truly amazing.

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Mia Reynolds

We recently took our truck to Joe’s Garage and spent over $700 to have an issue fixed. Two days later, we picked it up and immediately noticed the truck was performing worse than before. Within five minutes of driving, the AC stopped cooling, the truck began shaking when going over 45 mph, and the check engine light came on. We returned to the shop to express our concerns and were told the repairs were not under warranty. They refused to fix the new issues or take any responsibility—and they also refused to refund any of the money we spent. We’re extremely disappointed in both the quality of the work and the lack of customer service. Unfortunately, we cannot recommend Joe’s Garage based on this experience. Update: Staff was dude when we told them the issue. We took to another shop who we trust and they told me this shop did not do any work they claimed to have performed. And there was so safe way to do what they said they did in the time they did. Our truck is so much worse. Check engine light came on TEN minutes after leaving. Scammers are everywhere. Do not use this shop. They clearly take advantage of out of down families.