Karns Automotive Sales & Services CT 06340

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ljw2275

Excellent service at Karn’s Auto! My brother-in-law has been using them for years and as always, they did a fantastic job for me on my 2015 Toyota Tundra. The team was communicative when checking the truck out to buy and the pricing was very reasonable. It's refreshing to find a place that provides such high-quality service and customer care. Their honesty and expertise are truly appreciated.

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Brianna

Called when they opened this morning because my exhaust pipe snapped in two just upstream of the flex pipe. They were booked solid, but let me drop my car off anyway and she was ready for pickup by 1 pm. They did a great job for a very reasonable price. I will be coming here from now on!

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Dan

My girlfriend brought her vehicle in for AC issues and was hit with a $300 bill without any communication or authorization for the work to be done. We had already consulted two other mechanics who diagnosed the same issue, and the part Karns replaced was already confirmed to be working. The owner, Dan Karns, also suggested that we come back a week later for more work, likely to squeeze us for additional charges, because his “fix” didn’t address the root cause of the problem. When we picked up the car, we tried to have a conversation to understand how the problem was diagnosed and Dan Karns quickly became hostile. When we expressed our disappointment that work was done without any communication from the shop Dan became erratic, combative, and defensive. We wanted to understand why they thought this particular part was the issue, but instead of addressing any of our questions Dan Karns began verbally attacking us. Between the hostility, wanting us to return a week later for more work, and not calling for authorization it became clear the type of shop Karns Auto is. I had been a loyal customer for years and recommended this shop to my girlfriend, who’s new to the area. After this experience, I can’t recommend them anymore. As a paying customer I expect transparency and respect, especially when dealing with my vehicle and my money. Karns offered neither.