Monro Auto Service and Tire Centers CT 06082

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Noel Crabtree

Multiple problems encountered while getting oil changed. Paid 123$ for oil change / tire rotation. Asked them to check for a leak in tire. Requested high-mileage oil change. I’m going on a long road trip soon, so my first mistake was going here to get my car serviced. Problems below- First problem- they forgot to check for the leak. As I was leaving, I asked the girl if they found anything wrong with the tire and she they forgot to look. Second problem- as I’m getting in my car, the guy who acted like he couldn’t be bothered to talk to me. I explained about the tire and he said that he didn’t rotate them because they didn’t need it. Okay but I paid for it ?! Third problem- they gave me the synthetic oil which is more expensive when I asked for the high mileage so they’re a bunch of thieves over there. Beware of this location.

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Jiny Quin

Brought my car in to repair a humming sounds. Was informed I needed a new rear differential. I dropped the car off Monday evening. I received a call on Tuesday evening from (Manny) informing me the car is all set and I must pay over the phone. I was never informed of this requirement and informed him I did not feel comfortable. He insisted on the payment. On Wednesday afternoon I show up to pick up my car and was informed while my car was being worked on the wheel barring was damaged, but no worries because it will be fully covered by them. Why was I not informed of this? I would leave the car until it’s fully serviced. My vehicle is still making the same loud humming sounds, my ABS sensor is on, traction off indicator is also on. Plus I have to bring the car back and wait another 45 minutes. There should’ve been better communication.

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Caleb Williams

I got a flat an hour before they closed, and drove there still leaking air expecting to be leaving my car for a day or two. They took me in, we explored my options, and they had me out with a patch a few minutes after they closed. I can't express how much I appreciate them being able to fit in in last second and have me driving away just an hour later. The staff is awesome, and I'll certainly be going to them for the things I don't feel like doing myself.