R and M Auto Services CT 06051

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Siobhan

Communication is a concern. Bought a Subaru from the company connected to this shop. Driving off the lot a light bulb blew out. I brought the car back and explained there was condensation inside the headlight assembly. They put in another lightbulb and sent me on my way. Car was brought back and while they did the right thing the second time ordering a new headlight unit there wasn’t communication as to let us know when the car would be ready or that a part was ordered. Literally zero communication even after calling and leaving a message. Previously my Subaru Forrester was waiting over a year for “parts to come in” before it was totaled in an accident (not due to waiting on these parts). Hoping for better service. Quicker communication and a better customer service experience the second time around so I can leave a better review the next time.

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Bonny Mattig

I purchased a car from Prestige Auto. It said it had passed vehicle safety inspection. We'll, not so much. R&M and Tom have gone above and beyond to get all the problems fixed. He brought me to work and picked me up. Tom kept in contact with me every time he had my vehicle. Prestige wouldn't do a thing. I asked to swap out for another vehicle I was denied. They refused to give me a loaner even after the repair shop has had the car more than I have. R&M is great, Prestige is the problem. They said they gave me a 4 year bumper to bumper. What they didn't tell me was they charged me $4000 for it. I guess Prestige thought I was just another stupid woman who doesn't know about the lemon law. Tom your the best!

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Venesia Hurtubise

Great service and honest mechanics. They've replaced my brakes and diagnosed and repaired a bad leak (apparently a common problem in old Volvos). The service is quick, well done and extremely reasonable. They are definitely my new go-to shop for all of my car needs!