Firestone Complete Auto Care CT 06051

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Ronald St. Pierre

In reference to The Firestone company here in New Britain, Ct. I've been a loyal customer for decades. Today, I had the pleasure of meeting two of your service technicians. Namely, GRANT GESNER and MICHAEL RIVERA. These two individuals representing your company were accommodating, friendly, polite, caring, and forthright. They should be commended for their work ethics representing your company. Respectfully, Ronald (Ron) St. Pierre.

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Jailene Paez

Pretty disappointing. Had to bring my car back due to a very bad vibration after paying to replace 3 tires. They said it was because of a lack of hub bearing rings because of my aftermarket rims, which is technically true for some wheels based on bore to hub size, but is not applicable to my wheels. I’ve gotten tires at another Firestone location and they seated my wheels and tires with no issues and no vibrations, so that was a peeve for me. My service was Saturday, 2/21/26 and as of 2/27/26 my coolant reservoir is completely empty, way below the minimum line. No leaks were found on their inspection so I can only assume this was missed. You would hope that if you bring your vehicle in for service, that minor things like this are caught and taken care of after paying close to 500$ in repairs.

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John Estey

After a really bad day watching the guys at Kingz of 920 West Main Street damaging my rims and then the weights FALLING OFF in my driveway. And then having them call me a liar and denying the damage. Firestone saved me! Nice guys. flexible, patient, knowledgeable. Did quick work very well and cheaply. STAY AWAY FROM KINGZ!