Firestone Complete Auto Care CT 06033

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Jennifer Lee

I wanted to express my sincere gratitude to the entire team at the Firestone location in Glastonbury, Connecticut, special thanks to my advisor Frank and my technician Casey. After a disappointing experience at a different mechanic shop not affiliated with this business. I was thrilled to have chosen Firestone for my service needs. From the moment I walked in, I was impressed by the professionalism and exceptional customer service I received. The team's attention to detail was evident in the thorough review they provided after completing my service. I was also pleased with the fair pricing and the quick turnaround time. If I could give this Firestone location 10 stars, I absolutely would. Thank you to the entire team for a job well done and for showing me what truly great service looks like.

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Rob LeGary

I had a battery issue as indicated by the warning message. No appointment. I stopped in to hopefully have it checked out as soon as possible and remedied. The associates were friendly and responsive, and they replaced my car's battery in record time. I appreciated their taking my car without an appointment and replacing the battery within a few hours. They communicated with me on the estimate and the status of the replacement. Thank you! [NOTE: This was at the Glastonbury, CT, Firestone Complete Auto Care. I also have had positive experiences at the Manchester, CT, location.]

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Devon Alston

Horrible experience. The "manager" is money hungry. I went in to get a replacement tire because it popped among other reasons (all four break rotors and pads, and oil change). I set up an appointment well in advance. Once I brought in my vehicle and dropped it off, they told me they would not touch my car. Thee reason...they said "because I have a all wheel drive car they will only replace all four and will never touch just one tire". Ridiculous! The other tires are pretty new and have very decent tread, but they would have never know because they never even moved or looked at my car. I will never come to this firestone especially if the same manager remains. I ended up buying the tire and driving to Monro to get all my services done. I will do this for all my needs from this point forward! I would rather pay them my thousands of dollars, instead of enriched a company all about a quick buck.