Monro Auto Service and Tire Centers CT 06357

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Alex

This was one of the worst customer service experiences I have ever had. I specifically called Customer Support before coming to confirm whether this location was open on Christmas Eve. I was clearly told that the shop was open until 3:00 PM and that I could come in. When I arrived and stepped inside to approach the counter, a man immediately started yelling at me in an aggressive and hostile manner, shouting “Stop, keep your distance.” I was completely confused and asked what was happening, but instead of explaining calmly, he continued to shout, saying they were not working, that he had COVID, and that I was not allowed to come closer. There was absolutely no respect, no professionalism, and no basic human decency in the way he spoke to me. No apology, no calm explanation — just yelling and commands, as if I were doing something wrong by simply walking into a business I was told was open. When I mentioned that Customer Support confirmed they were open until 3:00 PM, he said he “didn’t know anything about that” and that he would call the manager to close the location

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Richard Rossi

Amazing shop Mike was extremely helpful and knew his stuff. Was in the market for new tires and he helped and had us ready to place our order in 5 minutes. It was one of the easiest experiences I have had buyin new tires in long time. Great shop great workers great experience.

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david shaffer

Dented my car in 2 places and cracked the paint from improper use of the lift chalks, left my brake lines hanging under the car touching the exhaust, and DIDNT leave it in the initial report. They did me veryyyy scummy and dirty. If this had been an elderly person they would have not noticed and been crashed with no brakes come winter time. Easily a reportable offense to Motor Vehicle. Only giving 1star because they did their best to fix it, but fire the guy who "just doesn't like to do brake lines" before he gets your shop shut down. Now I have to scour for months to find a white skirt for my Saab. I should have walked when the tech said they transferred from Torrington ?