Pep Boys Auto Service & Tires CT 06040

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Ayla Hajek

I had never been to Pep Boys today and make an appointment because of noise on the right tire. I thought it could have been the brakes. They told me that my brakes were great, but there was something lose that was rubbing. It was all really quick and easy. I will definately be coming back.

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Wilfredo Nelson III

I came into Pep Boys in Manchester, CT for the easiest job on the planet; install a set of tires I already had delivered to your store. All I needed to do was check in and drop my car off. Instead, I stood at the counter for over 25 minutes without a single acknowledgement. No “hey, we’ll be right with you,” no “give us a minute,” nothing. Just being completely ignored like I wasn’t even there. When I finally got someone’s attention; a guy I believe was the shop manager named Theo; I told him straight up how unprofessional it is to leave a customer standing there that long without even the slightest acknowledgement. His response wasn’t “you’re right” or “sorry about that.” He immediately got defensive and started arguing with me about how he was dealing with the previous customer’s stuff and that he would get to me next. That was literally the first acknowledgement I got from him the entire time; and it came with attitude. Things escalated into a shouting match, and the only reason it didn’t get worse is because a junior employee stepped in, deescalated it, and started helping me like a normal human being. But even then, Theo couldn’t let it go. He kept chiming in with the whole “oh, you’re not gonna talk to me like that, that’s what we’re not gonna do here” routine; like the real issue was my tone instead of the fact that I had been ignored for half an hour. And then the best part; Theo decides to cancel my tire installation appointment. So let me get this straight: you offer automotive services, take appointments, have customers ship tires directly to your store; then you ignore them for 25+ minutes, get defensive when they call it out, and cancel the appointment because your manager can’t handle being told his customer service is garbage. If you value your time, go anywhere else.

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Cordella Thompson

Been using Pep Boys for a number of years for all my servicing, repairs, tires etc. They do a great job and the prices are reasonable. Shout out to Anthony he goes above and beyond to make sure everything is done properly and on time. I definitely recommend Pep Boys!