Mitchell Auto Group CT 06070

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Jay Karliner

Mitchell Auto Group is breeching their rust through auto body contract with me despite having honored it multiple times previously, the last time in 2018. This time Mitchell Auto Group made me produce all 20nyear old original insurance claims & documents and copies of original Travelers insurance payment(s) even though I believe their intent was to avoid honoring their commitment from the outset. Today they are claiming that their last repair (there was at least one other) in 2018 was a "good will" gratis gesture. The original repair was in 2006. Who else wants to wager the judge will find their "generosity" claim amusing? To be fair, no dealer expects a car to be kept for 20 years but a contract is a contract and I have a lifetime rust through warranty! Today Samantha , the body shop general manager told to have my attorney call her and hung up...

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Mary LeBlanc Realty

Ive have several cars serviced over the past 20 years and they are very professional. They video tape the inspection service and provide a complete explanation of the service needed to be done and/or completed. The staff is friendly and the waiting area is comfortable and easy to work from( if needed). I feel secure knowing they give an honest evaluation concerning the saftey of my vehicles and projected costs to be aware of in the future. They also wash your vehicle even if its just an oil change. There is also an emission testing station close to the dealership so you can plan service and testing the same day . Very convenient

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Gary Hertz

Thanks Jay. I'm about to purchase another WRX and service is most important to me. So I will look at another Subaru dealer.