Firestone Complete Auto Care CT 06492

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John Attwood

On Monday, January 5th at approximately 4:19 PM (timestamp visible in my photo), I visited the Wallingford Firestone AutoCare location and observed a vehicle illegally parked in a designated handicap parking space without authorization. I brought this to the attention of the employee behind the counter. His response was dismissive and concerning. He stated, “we park there all the time,” indicating this is a regular practice. When I explained that handicap parking is reserved by law and that my 93-year-old father-in-law relies on accessible parking, the employee rolled his eyes. When I said I would report the violation, he replied, “go ahead, they don’t care.” My purpose for visiting was to purchase four tires for my SUV, but based on this behavior and lack of basic ethics and respect for accessibility laws, I left without doing business and took my purchase elsewhere. Handicap parking exists for a reason. Treating it as optional is unacceptable.

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Sue Mroczka

We have used Firestone services for years and they are always courteous and straight forward. They never tried to talk us into services that were not necessary. Their customer service and professionalism is above average and we would not hesitate to recommend their business.

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C R

Have serviced my vehicle twice this year at the Wallingford Firestone. Never had to wait long for the services to be done and the prices have been reasonable. The last appointment was for an oil change and a vehicle inspection. ( check the brakes in particular) No issues were found, so hopefully, no need to return until next oil change. Each time I went there this year, the customer service was good and I was treated courteously and fairly.