Curts Detail Shop & Towing GA 30529

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J D

Was in a car accident where my car was not drivable after. The 911 operator ended up calling Curt’s towing. I would have chosen different, after knowing how they already treat customers. But I wanted to give them the benefit of doubt. The truck driver was very nice and understanding. I did not end up getting any of my things out of my vehicle being it was 4 in the morning. Went in the next day to try and retrieve my necessities out of my vehicle, the lady up front was rude, and told me I could not get my things. I explained to her I am pregnant and also have things I had to have for work in my car. She told me it wasn’t her problem and I should have got it at the time of the accident. I explained it was 4 am. Dark and I was in shock. She told me I could get my things if I paid $350. I told her that was illegal. That she could not request me to pay $350 just for my belongings. She said it was just policy. I finally had enough let my insurance company know what was going on with how I was being treated and I was no longer going to deal with her. It took my agent 2 days to get them to let me get my belongings out of my vehicle before it was towed to get repaired. Never in my whole life have I been taken advantage of that way. Unsure if it was because I am young or because I am a female. Or both.

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Jane Doe

Disgustingly rude woman answering the phones at this place. How in the world she even has a job is beyond me outside of her being under the desk of the owner on her lunch break. And judging by other reviews here I'm not the only one who's had the problem. Getting cussed at on the phone when trying to set up an appointment to get my stuff from the car is unacceptable! And attempting to charge triple digit prices just to gain access to my own vehicle ought to be criminal. Might as well steer clear of this place if at all possible!

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Richard B

⚠️ CONSUMER WARNING: Curt’s Towing – Predatory, Deceptive, and Disgraceful In my opinion, Curt’s Towing operates less like a legitimate business and more like a predatory opportunist waiting for people at their most vulnerable moments. Their conduct toward accident victims and vehicle owners is, in my experience, unconscionable, deceptive, and wholly inconsistent with the ethical obligations expected of any company serving the public. After my recent dealings with this outfit, I can confidently say that Curt’s Towing seems to have perfected a business model that thrives on confusion, fear, and delay. Vehicles are held hostage under the guise of “procedure,” while storage fees quietly accumulate like interest on misery. Transparency is nonexistent, compassion is absent, and professionalism is a foreign concept. The office staff are, in my opinion, the epitome of customer service failure. The individual who answers the phone appears to take genuine pleasure in being unhelpful, argumentative, and dismissive of anyone unfortunate enough to call seeking assistance. Her demeanor is nothing short of hostile, and she conducts herself with the grace and tact of a parking boot. The so-called manager—who operates primarily by phone—conducts business with an arrogance and disdain that borders on theatrical. Rather than address concerns, this person escalates them, shifting blame and refusing to accept accountability for the company’s actions. If Curt’s Towing’s internal motto is “Make it the customer’s fault,” they’re achieving it with flying colors. Public Advisory: Consumers should be aware that under Georgia law (and in most jurisdictions), you have the right to select your own towing service after a crash. You are not required to accept the “next on rotation” tow company suggested by police or dispatch. This right exists precisely to protect you from companies like this one, which—based on numerous reviews and my personal experience—appear to exploit the confusion following an accident to maximize profit at your expense. I strongly encourage local governments, law enforcement, and regulatory authorities to re-examine Curt’s Towing’s participation in any official tow rotation programs. Based on my observations, their behavior undermines public confidence, exploits consumers in distress, and reflects poorly on any agency that endorses or contracts with them. Final Verdict: Curt’s Towing, in my opinion, embodies everything wrong with the towing industry—greed without conscience, authority without accountability, and service without a shred of humanity. Avoid them at all costs. If you value your vehicle, your wallet, and your sanity—choose anyone else.