ABS Automotive & Towing GA 30135

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Artavia Taylor

Zero stars Subject: Formal Complaint Regarding Repossession Process and Vehicle I am writing to file a formal complaint regarding my recent experience with your company following the repossession of my vehicle on August 1, 2025, at approximately 7:30 PM. For nearly a week, I made multiple attempts to recover my vehicle, but I was repeatedly given conflicting information. I was told: The vehicle had not yet been coded in the system. First, I contacted the Stockbridge, GA Police Department to locate the truck. So, it was coded SOMEWHERE. Despite my persistence, the vehicle did not show up in your system until Wednesday, August 6, by which time I was unable to retrieve it the same day and had to wait even longer. I had the payment ready by Friday, and I made every effort to resolve the matter quickly. While I acknowledge that my account was past due, I expected to be treated with professionalism and respect throughout the process. Instead, I was met with delays, poor communication, and ultimately, damage to my vehicle. When I finally retrieved the truck from ABS Automotive in Douglasville, GA, ( your location),I discovered: 1)A cut line under the left side of the vehicle. 2)The rear window was open, allowing rainwater to enter, resulting in a moldy odor. The window does not stay closed, as the latch or holder has been damaged or removed. I have attached photos and video evidence of the damage for your review. I am extremely disappointed with how both I and my property were treated. Financial hardship is never easy. I do not believe repossession should result in physical damage to my vehicle or emotional stress caused by unclear processes and unhelpful guidance. I do not appreciate someone coming onto MY and breaking into my truck and taking it away as if it were their’s. You do not have that right and consider yourself very lucky that you were a sneaky snake. I respectfully request a formal investigation into this matter and a clear explanation of what actions your company will take to remedy the damage and address the service failures I experienced. Please respond at your earliest convenience.

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Derek Hooker

Not saying this is a bad shop, I've had some work done there before with no issue, but I recently dropped my car off for what I thought was in need of motor or transmission mounts, was told my transmission was failing within an hour of dropping it off. Took it to Abercrombie transmission, needed a transmission mount, problem solved.

B

Betty Evancho

Tavon the tow man was so awesome, he came very quickly to pick up me and my car to get me out of the heat! Lamar worked on my car right away! First time here, recommend this place to everyone.