Stone's Towing Services, LLC GA 30014

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Jennifer Walker

I used my Allstate app for roadside assistance(first time) and was assigned this company. After waiting 2 1/2 hours I called because it was passed the time the tow was supposed to arrive. When the guy answered there was a small child in the background. He said “honestly I forgot about you!” How unprofessional! He then asked me to leave the keys with the vehicle and leave it. I said I didn’t feel comfortable plus I need to be at the shop to authorize work on the car. He said if I won’t leave the keys he won’t help me. He had an issue arise personally which I get but you couldn’t be bothered to cancel on your end so I could be assigned a different person? I too have kids and a disabled Dad to care for. I also had to miss work for this. So rude and unprofessional! Read the reviews this is not the first time he’s done this to someone! DO NOT RECOMMEND!!

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Moses Kabia

My insurance dispatch called this company to help me with a tow. My insurance gave me an ETA of an hour. I called personally to confirm with towing company. He assured me it will be an hour. 2 hours later he was no show, called him several times no answer. When I called my insurance company I was informed the job was complete.I was on the side of the with my 9 month old baby for several hours. He lied to my insurance company. Please choose a reliable company for your towing needs.

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sabrina turner

I reached out to the company via insurance company because my key would not turn in the ignition and steering wheel lock. The insurance app gave the option of lock out. The Gentleman Lee, showed up in a fast time. He attempted to unlock steering wheel and was unsuccessful. As a result I added a tow to the bill. The guy did not have the right equipment to pull my car on the truck because my car could not go into neutral. We both agreed for him to drop me off, he would go get the needed “slider” to pull the car and call me when he arrives to my job. After 2 hours of no contact, I phoned him several times without a answer, I called the main number and it also went to voicemail. I waited another 30 mins without a call back. Finally I text the gentleman, asking for a update. He responded with “who is this” and the. Text me that he dropped my car off and left the keys in the Center with my doors unlocked. With my items that I just purchased in there. Poor customer service. Just not cool. !!! If you are seeking customer service,,,, Look else where