IAA Atlanta South GA 30260

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Michael McCorvey

Shady business. My car was towed to the Lake City salvage yard on September 9 around 12 AM. I was told that I could not pick my car up without an appointment which was set the following Monday on September 9 at 3:45 PM. My trunk latch was broken before my car was towed and when I received my vehicle back from Iaa, I noticed that my trunk was taped with the strongest tape known to God. Tape of regular strength could hold this trunk down on my 97 Lincoln town car . I was told by the people who had my car towed to make sure I inspect the vehicle before leaving the yard which I did, not knowing I was supposed to be given a form. I noticed that my car had been cleaned out all of my personal belongings, neatly boxed up in a box with the same white tape The lot location that matched my car tag. I waited until 5 o’clock for them to bring my car which by the way was brought out on a monster truck size forklift that I honestly, I have no human knowledge of what it is really called . I was hoping that this wasn’t what I thought it was but I had to rush back to work and it was until I opened my trunk to inspect that all of my belongings were in there that I noticed that my spare tire was missing for whatever reason. The Superman tape removed the clearcoat off of my Trunk as easy as water. About 30 minutes later as I continue down the highway and hear a snapping sound. follow quickly by a rumble, and as I look into my rearview window, I see what used to be my ragtop flapping in the wind. I can only assume that this yard was going to attempt to auction my car the very next Wednesday and they had started cleaning it up because the rims on one-sided my car were very clean, and if you know anything about soft tops, you do not put them through automatic car washes which I feel was the situation. I immediately contacted their online damage department and made a claim only to not be contacted back in 24 to 48 hours. I called the location on September 11 , and was told that the tow truck driver put the tape on the car and the tape was on there when they got the car and that they had pictures of these. I was referred back to the tow people who told me that was a lie and too not let them play me and contact Iaa again and get the story straight . I called them once again on September 12. My vehicle was once again researched, and apparently the pictures that were in the system did not have tape on them and the lady tried to cover it up. Only the stand on the policy that you were supposed to do a claim form for damage before you leave the property , which clearly was impossible because the damage to my car wasn’t foreseeable until I removed the tape which should not have been put on my car . My missing tire and portable fan were also assumed to be in the trunk of my car that was left engine running at the entrance of the business. No form was ever provided and Juliette was very rude and unprofessional and refused to dispatch me to a manager before hanging up. Here’s my car now after leaving this place. I initially just wanted to recover my spare tire and that was just too kind. Instead, a customer service rep stood on policy claiming they only give damage claim forms of they know they damaged the car like that makes sense. This is the same people that lied about the tape in the first place but I’m supposed to believe this wasn’t intentional. I was told I waited 3 days to report this damage but look at my contacts. Don’t trust them and Juliette hanging up on a call guy just looking for direction to a donut tire is inexcusable and if she keeps her job after that behavior I knew not to expect much from management anyways. This is a classic man given to me by my late grandmother?. Didn’t deserve that at all man. Please help if anybody knows how I can fix my baby.

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Dez Roriel

BUYER BEWARE!! I have been using IAA for about 8 years and I never had a problem with making payments or picking up my vehicle on time. I decided to use the IAA Transport services.. Here's the SCAM. You pay for the service online while you pay for the won vehicle. After payment it says Tow Driver assigned to pick up your vehicle. It has a box that will be checked when the vehicle is picked up, so you wait and check it daily. I checked everyday and was curious why it was late but I've used Copart transport service and sometimes it takes longer than you expect but no problem. We'll I checked About a week and half later and saw I had $450 in storage fees. They told me that they canceled my order because they couldn't get a hold of me by phone or email. I was shocked and pissed at the same time. I checked all calls but saw no missing calls. I get random Spam calls everyday. I googled each one out of curiosity. I saw an ad about trucking from a company called ACERTUS. Ok so I found the transport company. I never dealt with a LEGIT company that showed up as spam. Checked my emails and googled IAA and saw alot of miscellaneous emails from them but nothing from transport. My phone show me all the emails as they come in so I know that I didn't miss it. I then decided to check spam.. nothing. I checked trash an wah-lah there they were. An email from IAA Transport and ACERTUS! The IAA Transport said my order was canceled and it's too late and I'm still responsible for storage fees. So the calls come in as spam and the emails go to trash. First time in my life i cursed someone out on the phone. This was at the Atlanta South location but I'm sure it's a SCAM everywhere. The transport company kept me in limbo with hidden emails and spam calls and the IAA location gave me the run Around about if they could help me out by eliminating the storage fees because of the situation. In the end they didn't do anything to help me. The transport guy even said everyone calls when their account is being closed. I'm sure alot of people are getting screwed. Easy money for them. They will say dear customer we are sorry blah blah blah. They don't care they are Scammers!! They don't care about my 8 years of loyalty and they won't care About you either. Just renewed my membership a few months ago. Will not renew anymore after this year. Save yourself; Go to Copart!!!

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Candice Cody

The absolute worst company I’ve ever dealt with in my entire life. The ladies in the front office, have the nastiest attitude ever. The guys who gather personal belongings they pick and choose what they wanna keep for their selves. People are already in tough situations And yet they feel it’s OK to take advantage of people that are already in down situations but to take someone’s belongings out out of the car knowing that they were there is absolutely insane. I never wish down on someone’s business but these people need to be held accountable. They say file a claim is the funniest thing ever. I have other solutions in mind.