Loyd's Rome Towing & Auto Repair GA 30161

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Charly Jones

Amazing tow truck driver (I didn't get his name ?‍♀️) professional, kind, and incredibly patient. He went out of his way to make my kids feel comfortable during a stressful situation, which meant so much to us. Truly appreciate his care and professionalism. Highly recommend!

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Brooke Nelson

Response Update: Your response does not address the substance of my concern. My financial institution did not call the police without cause, nor did they erroneously tell me I had no funds. I was treated unfairly, and your response reflects on your character and integrity. Admitting a mistake might be a humble and appropriate step. Yes, I acknowledge that the card declined after services were rendered. I also stated that I was trying to resolve the situation and that I would allow you to tow the vehicle if necessary. So why assume the charges would be disputed and involve the police? In a previous review, you stated that you strive to treat customers as you would your own family. Is that truly how you would want your mother to be treated? I previously used Lloyds and had a decent experience, which is why I called them again when my vehicle got stuck at a local lake. This time was completely different and very disappointing. First, the price was far higher than the typical winch-out service in this area. I was charged well above the normal range. When I provided my card, it declined twice. I calmly explained I wasn’t sure why and asked to go to an ATM for cash. Instead of being professional, the driver made a rude comment implying I had no money in my account. That was completely inappropriate and untrue. I offered multiple solutions, including leaving my fiancé there while I got cash. The driver refused and said he had to be paid immediately or he would tow the car for another $100. We agreed he could take it if we couldn’t arrange payment. A friend ultimately paid over the phone. Then, as we were leaving, the driver came to my car, requested my license, and took photos of it and my plate “in case the charge was disputed,” implying we weren’t trustworthy. Shortly after, police arrived — the driver had called them. I later discovered my bank declined the transaction due to a fraud alert because the card was manually keyed in. The issue was bank security, not lack of funds. I understand companies need payment, but there is no excuse for rude assumptions, intimidation, or calling the police on a paying customer who was actively trying to resolve the situation. Overcharging is one thing. Disrespecting customers is another. Experiencing both at once is unacceptable. I will not use Lloyds again.

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Lisa Denham

I was stranded in Rome while traveling alone last week. It was after 5 pm and my car wouldn't start after leaving McDonalds. Loyd's shop was right across the street but was closed. Tony was already in his truck and going home, but he saw me and offered to help. My angel on earth! It turned out to be the starter that they replaced first thing the next morning. Tony arranged the wrecker but didn't stop there. He made sure I was safely checked in a hotel for the night and wouldn't take a dime from this old lady. Mama raised you right, Tony ❤️ Do not hesitate to give these wonderful guys your business. Thank you!