MEK Auto Services and Towing GA 30058

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Craig Scott

Insurance roadside assistance tow. Was told they would be present in 40 minutes. Watched it count down to driver is a minute away. Next thing driver was 30 minutes away. Counted down to 1 minute away. Went back up to 45 minutes away. Won't bore you with the details. It took 3.5 hours before finally showing up, and then showed up AFTER I told my insurance company to cancel the service and find me another tow company. My ETA time changed 6 different times!!! And when you call the number for the company, no one answers and you can't leave a message because the VM is full!!! Absolute trash!!! I won't even bring up trying to charge me $30 out of pocket because they had to put the wench on the vehicle!! What?!?! Only reason I let them do it is because I had already waited 3 or 4 hours!!! Stay far away!!!!

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Cynthia McMullen

If I could give negative stars I would! Never showed up and voicemail box is full. Sent several SMS messages and texted, no response! This was an insurance claim requested tow. I was quoted 90 minutes, 2 1/2 hours later they still hadn’t come or returned a message. I had the insurance company cancel them. POOR SERVICE!!!

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Calandria Blossomgame

I were this close ?? to calling the police about my car. After 8 and a half hours of waiting for service I finally were able to get my car brought home to me. My service were cancelled and told the insurance that no drivers were available although I’d been told my car had already been picked up so that was a major red flag for me. After enough fussing and cussing he finally showed up and explained where the miscommunication happened and I understand things do happen. Maybe they’re understaffed and need someone to work the tow trucks and someone to operate the phone and be a secretary because it seems he may be doing a lot on his own. Not sure if it’s always like that but that seemed to be the case this time. I hope the company gets the help that it needs so they’re not so backed up because 8 hours is not acceptable. I’m glad it did not end the way I thought it were going. I would have given a higher rating if it had not taken so long.