Firestone Complete Auto Care GA 30083

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Serena aka Dr.Sbswicts

I came in because my car was shaking , was told it was my transmission mount and possible my engine mount (paid $700 discount ) my car didn't shop shaking in fact it was worse . I went to my neighborhood mechanic ? he lifted the car and said it was my 2 back tires (SEE PICTURE) $200-$300 w labor. I'm trying to figure out if y'all are a tire shop how did y'all not catch this and just tell me to first change my tires? For less money ? I guess I know have new mounts ??‍♀️ hope this helps!

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nulwi Rahmat

⭐️⭐️⭐️⭐️⭐️ Great Service at Firestone I was at Firestone and Ashley helped me. She is a very good worker—very kind, easy to talk to, and did a great job on my car. I really appreciate her help and the excellent service. I’m not sure if she is a manager or a staff member, but she is a great worker. Thank you, Ashley, and thank you to Firestone!

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Elijah Vilfort

The location itself is sketchy and unsafe(you will literally hear shooting and sirens if you sit there long enough). One of the main techs is number 07 and Highly Incompetent is the nicest way I can describe him. This is it a drill. Went there for three different issues in December 2025 and paid over $800. None of the issues were fixed the first or second time around. I went for rework and the noise under the car actually got worse. I went to the Tucker location, the apologized because apparently the sway bar link wasn’t torqued down to its specs. Still lose and definitely a safety hazard. Tucker location also advised to return to this location since the ongoing leak wasn’t fixed and it should be under rework warranty. When I went back for rework, the front desk suggested, the issue could have happened “after they fixed it”so I need to pay for a different part and the labor. So It is not at all possible that the same technician that failed the other jobs failed to replace the correct leak source. I filed a complaint to Firestone Headquarters and will be escalating this location for malpractice to the Better Business Bureau.