Pep Boys Auto Service & Tires GA 30083

C

Christopher

I purchased a $199.99 battery from Pep Boys on Stone Mountain near Memorial Drive. The battery failed within the 1-year warranty period; I returned with my receipt and asked for the warranty replacement, but the store refused to honor it. The staff — particularly an employee named Mr. Martin — were aggressive and confrontational. This was unacceptable customer service and feels dishonest. I strongly advise you to take your business elsewhere and document all paperwork if you encounter the same issue. specifically an employee named Mr. Martin. Based on how the transaction and the refusal were handled, I suspect an employee may have processed a void or otherwise mishandled the sale to pocket the money. This feels like potential fraud and is unacceptable. I strongly advise avoiding this location and urge Pep Boys corporate to investigate immediately.

N

Nursery

BEWARE. Don't let the big name fool you ! Was in the lobby the other day and saw how a paying patron was treated and watched as the store manager Patrick ordered his workers to remove the car battery from the young ladies car and made derogatory comments. I didn't get the whole story but I did hear her say when she dropped off her car they never suggested a battery repair and it was starting just fine. I guess she left it at this location for several days and when she came to pick it up was told by the manager it was now not starting. In a very aggressive and intimidating way they rushed to her car and removed it very happy that she couldn't drive off. After seeing this treatment blatantly happen with no regard I decided to go to Firestone. It appears they just hire anyone and don't care about customer service. I tried to call and speak with someone about what I saw but they don't follow up with customers but they want you to think they do. Very scratchy.

s

shekinah sellers

I wouldn’t recommend going to Brandon. He worked on my car and didn’t fix it. I asked if I could get half of the money back and he decides he wants to fix it but always switches what day he will come. I also let him know he used the wrong coolant on my car he proceeds to tell me that it can be used on Kia’s when it can’t. This has caused me to lose money and much more.