ASAP Towing and Auto Services ID 83714

C

Cheryl

I would have given this ZERO stars were it possible. They have towed my daughter's car and are now holding it hostage. The price to get it to the original tow destination seems to change by the minute and there seems to be no way to resolve this. What they are doing is illegal in all 50 states, but getting assistance from anyone seems impossible. I would not allow these crooks to tow a Barbie Dream Car!! If indeed ASAP towing gets the car to its destination by Monday morning, I will let everyone who reads these reviews know that the problem has been resolved. $400 plus dollars later this company towed the car from a garage on 11th street to a repair service on Vista. What should have been finished on Friday was not completed until Saturday at 4:57 pm. The job was done at an atrocious price and quite frankly, we're getting our daughter a AAA membership for Christmas.

V

Victoria McRoberts

If I could give negative stars, I would. I don’t call this service directly, the arrangement was made through a roadside assistance that my mechanic recommended because of reimbursement. My car was parked in a downtown garage, which was very explicitly communicated to the roadside assistance company. The arrangement was made for the car to be towed between 9-10 am. I asked do I need be there and the answer was no. I asked if they needed any further information…no. Then while I’m out with my parents who are in from out of town, I get a call saying they need a key, so I leave breakfast and bring the key. When I spoke with the driver over then phone he said that they didn’t explain that it was in a garage but then saw my communication with the roadside assistance company that clearly stated it was in a garage and the exact address of the garage. He said he didn’t have the right truck to get it out of the garage and I offered to help push it out (it’s a manual transmission), which he declined. My dad and I were both there when we brought the key, nothing was said about needing help or getting another truck, just that he had a winch if necessary. So my dad and I went back for breakfast, at which point I get a call from the roadside assistance company saying that they had to get another truck and it will be another $70, which I balked at because their miscommunication in contrast to my very clear and explicit communication (and asking additional questions for the sake of due diligence), should not cost me extra money. You make the mistake, you eat it. She said she would have a superior call me, which didn’t happen (that part isn’t on ASAP’s service, I will give that grace). Eventually I get a text with ASAP’s number if I want to call and dispute it. Which I did. I was told that not only was the extra $75 on me but that if it wasn’t paid by end of business, my car would be impounded and storage fees would begin to accrue. Oh, and that I needed to pay yet another tow fee after that $75 to get it to the mechanic it was supposed to have already gone to. I’m a single mom and I manage a restaurant. Saying I live paycheck to paycheck is a diplomatic assessment of my current financial situation. There is a word for what they are doing, and that word is “extortion”. The best part is the business perverted said I brought they keys and just disappeared. So on top of being charged, was I supposed to stick around and do your job for you? Then I get arguments about how they could get out of the garage (I have a parking pass for the garage, the guy never asked me about it….yall do this for a living, this is your business….im not supposed to know everything about it while in duress, yall are supposed to know the inner workings of your own business….as the customer, it’s not on me to do your job FOR you.). I was irate. I said some choice words and hung up, but they essentially gave me by the short and curlies. DO NOT DO BUSINESS WITH THESE PEOPEL IF YOU CAN AVOID IT! They charge you an arm and a leg for their own shortcomings and completely lack in the accountability department.

b

brian lemke

Prompt service great rates both in the shop and for Towing