Top Notch Recovery LLC IL 62918

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Crystal

This place is nothing but a scammer!! My car was repossessed and as soon as I noticed it gone I contacted my finance company because I had paid my balance and was current but it took a minute to remove the vehicle for being out for repossession. Anyhow within the same day my finance company sent the letter to them informing them that the amount was paid and they can release the vehicle. So they give me the phone number of the company to call to get my vehicle back mind you I was out of town when this happened! Anyways within the same day I called them and I was informed that you have to set up an appointment to get your vehicle back fine set me up an appointment only to find out that there's no appointments available until next Thursday today is Tuesday and they don't have an appointment open for me to come pick up my vehicle until next Thursday? This meant that I was going to be charged a storage fee for 9 days and the only way that I can get it back now was that he could fit me in after hours if I pay a $300 fee to get my vehicle so either way I was going to be paying them to retain my vehicle this is nothing but a scam. I had a doctor's appointment that I had to get to so I'm going to be out of $300 or more if I let it sit there to next Thursday anyway so I chose to pay the $300 cash they only take cash red flag! So as I said fit me in after hours when I hear after hours I'm assuming after 5:00 that's after hours but no he gave me an appointment for 3:45 p.m. and they don't close until 5:00??? If that isn't obvious I don't know what else is it literally took them two minutes to give me my vehicle I initialed an iPad they went open the gate and gave me my vehicle that simple but yet so complicated so complicated because they are full of crap You are determined to get $300 or more out of me either way it goes I can wait until you have an appointment open which is next Thursday and like I said today is Wednesday and I try to get it back yesterday which was Tuesday when they took it as soon as it was gone I assure you it wasn't 12 hours later when they got the letter stating to release it. But no no appointments available and because they operate on appointment only you're screwed so you're either going to pay him $300 him being Clayton so he can fit you in at 3:30 in the afternoon or you can just wait until he hasn't opening cuz he's so busy like a doctor's office!! One thing about my finance company they have stopped doing business with whomever that top notch recovery is through because they're like through third party but top notch recovery has lost a contract because this is not the first time that my finance company says that they have had a complaint regarding this company as hard as times are today there are people who want to make it harder and it's sad even if he couldn't have gave me an appointment until Friday that would have been fine but when you told me next Thursday 9 days later I knew then I'm going to be paying more than the $300 if I wait until next Thursday! Pitiful if you need any towing don't do business with this company cuz they don't do honest work

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curtland sawyer

My daughter car was towed from JC and they secured her purse in their safe. When my daughter noticed that her ID and credit cards were in her purse and not in her hand bag she immediately called me. I called them and notified them that I bought her a very expensive Coach handbag, that she carries her ID in this handbag and that it was missing and that someone took her cards out of it, and placed them in her purse Intentionally. They told me they will call me the next day and let me know something. I have not yet received a phone call from them and they told me when I called today that no one seen it. They were very nice at first then today they gave me attitude on the phone and I was very polite and asked and I told them I’m not pointing fingers but I just wanted my daughter property returned. All they said was Sorry. I can’t stand Thieves.

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Kaleb Harrelson

They don't even deserve one star....When we went to get the vehicles back we paid $900 cash since they said no checks and to have exact change because they do not keep change WITHOUT getting a receipt and then to find that our vehicles had both been scratched and the back of my truck was dented in like it had been hit. My car had the glove department and the center console completely emptied into the passenger seat and floor board and our license plates were off of both vehicles. The scratches are deep and we are going to have to have the entire drivers side redone on the truck and also the entire back corner panel. Anything that was worth any type of money is GONE and on the papers they wrote down that they had contacted a sheriffs department outside of our jurisdiction which is NOT legal for them to take our vehicles at that point (got this info from police dept.). We also had medications stolen out of the car. DO NOT deal with them if you don't have to try to avoid them at all costs!! This is costing us even more than what we already paid just to get them back we would be better off getting new vehicles at this point due to the amount of money we will have to put into them to fix what they damaged and stole!!!