Shelton's Towing & Recovery, LLC IL 62901

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Maggie Crain

Last Saturday I had a flat tire. I was driving home from work, and pulled off on the side of the highway. Shelton’s Towing responded immediately to my request, and arrived within 10 minutes. The mechanic which helped me, Gabriel, was kind, efficient, and a great conversationalist! At that time all the automotive center were closed, so I drove home with my spare with a plan to get it resolved the following morning. Come the next day, my spare was flat! I called Shelton’s Towing again, and once more, Gabriel popped up! To save me the price of the towing service, he offered to air up my spare and follow behind me as I made my way to the Walmart Auto Center. I hope there is some company incentive, because Gabriel’s performance far exceeded my expectations! Lovely to see a friendly face during such a high stress situation. Thank you so much Gabriel!

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Syd Law

If I could give this company 0 stars I would. I received a business card from one of their workers while at my mechanics shop as he was getting gas. He was a nice and helpful guy so I thought that the company would be helpful. HOWEVER the day I called for my car to get towed I was met with a hard NO. With no understanding, no consideration, nothing. I informed them I had to have my car moved before the following day due to my mechanic informing me that he had limited space so my car couldn't stay there. My mechanic gave me a 2 day grace period to get my car so I promised him that the car would be removed on our agreed date. Although I had MY keys to my car and email proof of my mechanic saying the car had to be moved this company refused to help. Luckily I called a different company (Freedom Towing) and they helped me out immediately. I appreciate them so much and if I ever need a tow I will use and recommend their services. Update after their "reply": 1. No your worker did not. He offered to help that night and said I could call and that he wouldn't mind doing it since he was already there. He said he was getting off work and I told him I appreciate him willing to help but I understood how it felt to want to get off of work on time so I told him I'll all in a few days. He is too good to work at this company and hopefully he finds somewhere else to work. 2. I'm glad customers can see all the rude and ridiculous replies you guys make to criticism. 3. You were not helpful and wouldn't listen to anything regardless of what I said or could prove. That policy should be revised given that this seems to be a constant issue with this company. Again this company is terrible.

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Jae Elizabeth

They are really ridiculous! They towed our car to plaza in Carbondale and now refuse to tow it off the lot until they’re open when we have the keys and permission to remove it from the lot, plaza did NOT work on our vehicle and has been sitting there for a weeks because the engine is locked up and the guy admitted to knowing that it has been sitting and they were aware of the whole situation. As we were trying to figure out what to do they pull up to tow someone’s truck right next to us after telling us they couldn’t help! So we called Freedom towing and they came right out and hooked us up faster then the other guy! Highly recommend Freedom towing in Carbondale! And his reply is a complete lie we have spoke to plaza we don’t owe a penny and it was not waiting for repair! We were given the keys and told we could have it towed at anytime! They like to reply to all the bad reviews and lie! And mind you Freedom did get out of truck and do everything he was supposed to hook it up so your guy must of been “watching” so close. You’re a joke as your business is. I made a post on a local group of my review on this place and they didn’t like what I had to say and sent either an employee or family member/friend to the post to lie and insult me and the commenters who also shared their terrible experiences with them. Stay away from this place!!!