Carz R Us 1 IL 61721

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Sales County Auto Salvage

I have been doing business with Carz R Us for the past 4–5 years, and they have always been incredibly helpful and professional. The team consistently provides excellent customer service and makes the entire process smooth and stress-free. A special thank you to Sana, who has helped us a lot over the years. She is knowledgeable, responsive, and truly goes above and beyond to assist. Highly recommend Carz R Us to anyone looking for reliable and trustworthy service

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Jacob Tepper

Once they got your money you are in their mercy, and mercy you won't get. Be worn, YOU WILL NOT GET YOUR MONEY BACK, because they only take Bank Transfer payment, no credit card, so once you hit the payment button you just made a big mistake. Date of transaction: 4/23/2025. Purchased a Headlight for 2009 Hyundai Sonata. Company promises expedited shipping. However, they ship the item three weeks later. Paid with Zelle (the only option) so you CANNOT GET YOUR MONEY BACK OR DISPUTE THE CHARGE. I specifically asked, prior for paying/shipping to only ship a full and complete headlight assembly. When I received the headlight in was missing it back covers, and had an hair crack in front. I sent pictures showing in details of the item received. Merchant asked me to ship the item back for a refund. Once I ship the item back the merchant refused to refund my money claiming the part is not theirs. I am wondering why would they only say it AFTER I sent the item back. No other reason can cross my mind other than a scam. They knew the headlight was missing parts ahead of time, but never disclose it, and shipped it anyways. The bottom line is that the merchant was not honest from the beginning, and it is simply a scam. The merchant now has my money, which he refused to return, plus the part that was shipped back. Keeping the money AND the return part constituted a fraud!

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Playboi K-town

Business is unprofessional. I placed an order and paid for a part on 10/21/2025. I understand that the holiday was approaching. No problem I get it . Now I’ve been in contact with the sales person & been giving the run around since 12/01/2025. I was told it would be ready 12/02/2025. I call today 12/03/2025 just to be told it’s still not ready & won’t be ready until 12//04/2025 at noon then time switch to after 1pm. Now that I said that’s ok your business is unproductive & unprofessional. Now all of a sudden the part was ready for pickup two days ago. Mind you I live three hours away. Shipping was astronomical in price. So I then proceeded to ask for a refund of said item. The sales representative (Nada) I believe is her name then tells me there is labor/restock fee for a part I never received. I was then placed on hold to talk to a lady who claims to be the sales manager some lady who never identified herself other than her title. She was rude & combative as she states I’m not gonna beg you to buy my part & hung up on me twice. Side note( Nada was not the problem). So I’ll just go to my bank and deal with my funds at this point. Thanks for nothing.