Redline Towing Inc. IL 60415

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Whiney Moland

Very determined young man! Thank you for all your help. This was very challenging, he was very joyful and polite. I asked many times if I could help he reassured me that he had everything under control and to just relax! It’s was freezing ? thank you for loving what you do and smiling because you made our night Hasheem! May God bless you beyond measures!!!!!!!

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Terry Johnson

I needed to have my car towed 1.2 miles to my garage and through USAA received an estimated range of 10:05 and 10:35 AM from Redline Towing. Not bad I was was thinking since my request was sent at 8:43 AM. Redline management kept moving to ETA back 30 minutes and then another 30 minutes (through updates from USAA). I called them directly and the dispatcher was rude, arrogant and had no regard for the customer experience. He flat out lied to me twice regarding when the truck would arrive. The second time he even indicated, "I guarantee it" about the truck being there 30 minutes later. After 40 minutes and no truck I called back and said so much for your guarantee. He was again rude, didn't even consider apologizing. The truck came about 15 minutes later. The driver was fine and the tow went without incident. Had I known that these guys couldn't fulfil the order, I would have used my garage's recommended tow team and would just have to file paperwork to get the cost reimbursed through my insurance. As a result of the delays, my garage wasn't able to get to my car today and I'll have to wait another day with no car. I also had to cancel an appointment for my dog at the vet from late morning to 4:00 PM today as a result of being held captive. My whole day was shot because of the people (being nice here). Advice to Redline, next time you accept an job for a USAA customer that you willingly know that you can't complete timely, think about the collateral damage that you could be costing USAA's customers before you think about the money you'll make. I'm sure there are many more customer' like me, maybe just not enough have vocalized.

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Erickson Ocasio

Adam was an incredible guy. Got a flat tire in Michigan. He made my towing easy and relaxing. I was worried I was stuck in the middle of a highway with no close exits. I also had my puppy with me. He towed the car, and helped me and my puppy get home in good timing. Best damn towing guy on the planet!!!