Pep Boys Auto Service & Tires IL 60155

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Gena D

I had a great experience! I came in for an appointment to replace my rear brakes and rotors, and also decided to have my battery, cabin air filter, and wipers replaced. They completed everything in under two hours, and the price was very reasonable. My car feels so much better now! The service advisers, Yahir and Wence, were especially friendly and helpful. I really appreciate the excellent service and will definitely be back.

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Sallie Castillo

I was very upset with the quality of customer service I received, actually didn't receive. I made an appointment for a 10:00 AM oil change. When I arrived at 9:50, I waited over 15 minutes to speak with a customer service person. Once I did, he said it would be about 60- to 90 minutes for the oil change. Which is fair. However, when I asked, at 11:30, if my car was ready, the CSR said they hadn't even looked at it yet. First, a 10:00 appointment is a 10:00 appointment. Second, no one bothered to contact me to let me know there would be a delay. I was sitting there for 90 minutes waiting. I will never recommend Pep Boys. Unprofessional and a huge lack of care for their customers time and their own appoitment schedule. what a waste of time.

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Brian Williams

Walked in Monday morning to see if I can get service for a air sensor for my tire. I was there for 5 hours. Was only talk to 1 time For the progress of my vehicle When they finally told me, my vehicle was ready. My air sensor on my tire was still not working so he informed me. You have to drive it for a little while and it should pop on I drove it for a couple of days and it's still not working. I feel like they should have test driven it theirself to see if the sensor would connect.