Carnaghi Towing & Repair Inc IL 61832

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Thomas Rogers

I set up a tow the day before to be delivered to another town an hour away no later than 10am. Next day comes and I see at 10am my vehicle is still sitting in the driveway. I called this company to inquire why and find out what’s going on because i just missed my appointment now. The woman that answered the phone was very nice and said there was a miscommunication on timing and they had an truck problem this morning but they had a truck unhooking in Westville right now and I’m next on the list. She gave me a $25 discount on a $625 tow and said they should be there within 45 minutes. I call back an hour later because I had no updates and vehicle hadn’t moved. Whoever the male was that answered the phone was extremely rude and acted like I was inconveniencing him by calling. Tried guilt tripping me saying “isn’t 80 year old people stuck in a ditch more important than your truck that’s in your driveway? We gave you a discount” i agree that someone in distress takes precedence BUT simple communication would have been great. I called back and cancelled! I try to keep business local but their less than professional attitude and lack of communication is astounding. Tatmans was there in 45 minutes from the time I called AND over $100 cheaper. That’s including driving from Chanpaign to Danville then to Decatur. I highly recommend not using this company and exploring other options.

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Jerry Garcia

Cheapest tow service i could find on short notice. They sent a truck out quickly, the driver Ashley went above and beyond. She was courteous and helpful. I highly recommend this company.

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Ali Hasan

Carnaghi Towing and Repair is a top notch establishment. They took care of my commercial bus in the most professional manner. Ryan and team are simply awesome!