O'Reilly Auto Parts IL 60403

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Peter Shupuli

I went there to buy an alternator and a fuel pump yesterday evening and the guy who works there curly hair very unprofessional. He was talking to two guys about spinning donuts how cool the jeep tires are for like seven minutes while I was waiting to make a purchase and he never gave me attention. He never welcomed me to the store, which is very messed up. Oh well I went to a different O’Reillys and I got the parts. They lost money. I was going to spend a lot of money there for the parts. I hope the boss fires this guy he’s not a good fit for this job. He’s not a good sales person.

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John

I came here to get a battery and was in need of it being installed right away due to the spotty nature of my current battery and its ability to start my car. I was confidently told by the guy on duty that according the company policy he could not step away from the store for the 5 minutes it would take to install it given that the other guy was on lunch. He also mentioned that it was raining (it was not at the time but had been earlier). Looking at the empty parking lot and the empty store, I asked how long it might be until the other guy was off lunch. 40 minutes was the reply. I asked for the tools to do it myself which he gave me but I eventually decided that I didn’t want to give this guy the satisfaction of watching me do it myself in the parking lot so I just left with the battery. This kid very clearly knew he had the power to say no to me and he arrogantly used it. As I left he went back to chatting with his buddy who was standing next to him.

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Jose Arellano

The customer service at this location is one of the best. Mike provided the best service and helped me get a new battery after he confirmed that the battery was faulty. Mike’s willingness to help and provide excellent service says a lot about his work ethic and motivation. I’m hoping that this is recognized by upper management.