Village Auto Body and Towing Inc. IL 60176

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Sandy Rubino

Village Towing in Schiller Park provided truly outstanding customer service. At around 3:00 AM, in the middle of a snowstorm, they spotted me stopped on the expressway near O’Hare and pulled over to make sure I was okay. They even came back around to help me and did so incredibly quickly. They were honest, professional, and genuinely caring, and their main focus was getting me safely off the expressway in really tough conditions. It’s rare to find that level of integrity and kindness, especially in the middle of the night. I’m extremely grateful and highly recommend Village Towing.

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sarina

If you’re reading this, RUN. Seriously. My car was towed after an accident, and what should’ve been a straightforward process turned into a masterclass in predatory billing. I was quoted $95/day for storage (for a regular sedan), which is already eyebrow raising, but it gets better — they stacked on an endless list of mystery fees: an $80 “administrative” charge, an $85 “letter/office” fee, and a $100 “cleanup” charge for sweeping up glass. All of this with zero written documentation, just numbers thrown at me over the phone like I’m supposed to accept them on faith. When I asked where these fees came from, they claimed “it’s compliant with ICC” but couldn't provide a single piece of proof unless I came in person. For a company handling people’s cars after accidents — literally the moments when people are most vulnerable — the lack of transparency is wild. Do your homework before dealing with them. Every single charge should be backed by actual law, actual documentation, and actual integrity. I didn’t see any of that here. If you value fairness, clarity, and basic professionalism, choose a company that operates above-board.

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Alex Santader

The shop is managed by Vito, he's really good, great customer service, he communicatesnity very well, I been taking all my vehicles for over 10 yrs. Always good thing to say. About the people and the shop. Well recommend